Mitzi Perez Padilla

Evaluation Officer, FMO

Mitzi Perez Padilla is Evaluation Officer at the Dutch Entrepreneurial Development Bank. Within FMO, she focuses on conducting and commissioning evaluations in the financial inclusion, agriculture, and energy sectors. Prior to FMO, Mitzi built experience in impact measurement and management in private sector development finance. She holds a PhD degree in Economics from Tilburg University in The Netherlands. 

By Mitzi Perez Padilla

Blog

It’s Time for Customer-Centric Client Protection Certifications

Financial consumer protection must shift from policy-based certification to outcome-focused evaluations, using direct customer feedback to ensure genuine safety and responsible finance in a digital world.
Blog

Simplicity and Human Touch Ensure Better Customer Outcomes in Microfinance

Do financial institutions’ consumer protection policies actually deliver good outcomes for customers? Traditional frameworks focus on compliance, but emerging approaches reveal the need to measure positive customer experiences and outcomes.