Sérgio José de Mesquita Gomes

Sérgio José de Mesquita Gomes is currently conduct supervision inspector in the Central Bank of Brazil, in the area of consumers and users of financial products. He has experience in the field of economics with an emphasis on monetary and financial institutions in Brazil, focused especially on values, ethics, and code of ethics.

By Sérgio José de Mesquita Gomes

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A Better System for Internal Complaint Handling

As with any product, there are times when financial services do not work as customers expected they would. How can financial service providers improve their internal complaint handling systems?