Top 10 Things to Know About M-Shwari

‘Shwari’ means calm in Kiswahili, yet M-Shwari, launched in November 2012 through a strategic partnership between Commercial Bank of Africa (CBA) and Safaricom, has taken the Kenyan market by storm. CGAP’s latest Forum publication, written with FSD Kenya, explores this product in depth and examines what a critical gap it fills for Kenyan households. In this blog post, we highlight 10 facts about M-Shwari that mobile money watchers should know.

1. M-Shwari is a bank account offering a combination of savings and loans.

M-Shwari is a bank account issued by CBA and subject to all the regulatory requirements of a bank account in Kenya. CBA is responsible for maintaining a dedicated management information system, regulatory compliance, reporting to the credit bureau and providing capital to fund the loan portfolio. Critically, it is CBA that carries the risk and absorbs losses from non-performing loans.

2. One in 5 Kenyan adults (4.5 million) are active M-Shwari customers.

The uptake and usage of M-Shwari in the past two years has been remarkable. There are over 10 million M-Shwari accounts and CBA disburses 50,000 loans every day. One-third of all active M-PESA users are also active M-Shwari customers.

3. M-Shwari accounts can only be accessed via M-PESA.

M-Shwari leverages M-PESA’s unparalleled mobile money reach (7 out of 10 Kenyans are active mobile money users) as M-Shwari accounts are the only financial service that customers can access directly via the M-PESA menu on a mobile device. It is free to transfer funds between M-PESA and M-Shwari an unlimited number of times.

4. The vast majority of Kenyans are able to open M-Shwari accounts instantly. 

CBA is able to use existing “know-your-customer” (KYC) details that Safaricom collects during customer registration of the SIM card and M-PESA account. It then cross-references this information with the national ID system to enable instant and remote account opening. Kenya has a well-functioning national ID system and so for the many first-time customers, opening this bank account takes less than 30 seconds.

5. M-Shwari savings accounts earn interest and are protected by deposit insurance.

M-Shwari pays interest ranging from two percent to five percent, based on a customer’s average daily balance. These rates are well above the 1.5 percent weighted average reported by the Central Bank. M-Shwari funds are also insured up to about $1,200. Millions of people across Africa are now saving in mobile wallets, but with very few exceptions, they do not earn interest or have deposit insurance on these savings. The fact that many of these mobile money customers can now easily move their funds into an account that does have these benefits is a big win.

6. A huge part of the appeal of M-Shwari is easy access to short-term credit.

As soon as customers have opened an M-Shwari account, they can apply for a loan – even if they have had no previous banking history. Customers can instantly check their loan limit and, if approved, receive a loan in a matter of seconds.  Each 30-day loan comes with a 7.5% facilitation fee. Since launch CBA has disbursed 20.6 million loans totaling $277 million to 2.8 million unique borrowers with an average loan of $15. To put this in perspective, FinAccess 2013 reported just 700,000 people had a personal bank loan and 310,000 had a microfinance loan.

7. CBA uses Safaricom data to score potential clients.

With M-Shwari, a customer’s Safaricom phone and M-PESA usage history is used to develop a credit score. CBA uses an algorithm based on customer use of Safaricom services to assess credit-worthiness, assign individual credit limits, and lend to new M-Shwari applicants. There is a lot of hype about the vast new flood of digital information or ‘Big Data’, but M-Shwari may be the first service to apply this to the poor and unbanked segments of an emerging market at scale.

8. In case of non-payment, the customer relationship with Safaricom and the M-PESA service is left largely undisturbed. 

No airtime or M-PESA balance will be transferred to the loan without the customer’s consent. If the loan is not repaid by day 31, it is automatically renewed for an additional 30 days, and the customer receives a text letting her know that if the loan is not repaid, it will be reported to the credit bureau as required by law. If the loan remains unpaid, a second reminder is sent on day 60, a third and final reminder is sent on day 90, and the loan is reported on day 120. The late repayment will remain on the credit bureau for five years, but once the balance is cleared, the status will change to paid.

9. CBA reports non-performing loans of 2% ​over 90 days. 

For an unsecured loan offered remotely over the mobile channel, non-performing loans of 2% is rather impressive. Although it started out higher at launch, refinements in the credit scoring, new data based on use of M-Shwari savings and repayments, and better understanding about implications of being reported to the credit reference bureau have helped bring down non-performing loans. 

10. Half of all M-Shwari customers do not have any other bank account.

According to Financial Inclusion Insights, 54% of M-Shwari accounts were held by customers without any other bank account, an important development for financial inclusion in Kenya.  M-Shwari represents the next frontier of digital financial services as it demonstrates that mobile money infrastructure can be leveraged to offer higher value financial products at scale.  Although many other products have been offered leveraging the Bill Pay functionality (including M-Kesho, a bank account jointly launched by Safaricom and Equity Bank) none have yet achieved the same scale as M-Shwari. The KCB-M-PESA account launched in March 2015 as a joint initiative of KCB and Safaricom is the newest entrant and we’ll be eagerly tracking the continuing success of M-Shwari along with the new entrants coming to market at a rapid pace.



Offered as a collaboration between the Commercial Bank of Africa and mobile network operator Safaricom through its mobile money service M-PESA, M-Shwari has piqued the interest of mobile money watchers looking for the next innovation to drive financial inclusion globally.


24 June 2015 Submitted by kevin (not verified)

M-Shwari - - This is a great innovation, that will make a BIG difference to many Kenyans who initially couldn't afford a traditional bank account.

03 August 2015 Submitted by naomi mwangi (not verified)

really thankfully for m-shwari banking. easy to access and above all 100/ privacy.congratulations!

23 September 2015 Submitted by Allan Osundwa (not verified)

I have never been given by M-shwari,bt now i'm interested to save with M-shwari,because i have seen many people having benefitted from it.

03 February 2016 Submitted by Liz (not verified)

Mshwari is truly changing lives.When I need a small loan my first resort is usually mshwari.Thanks Safaricom!

17 March 2016 Submitted by WILSON MALETO (not verified)

i suggest that if possible, those customers whose limit has grown beyond ksh 6000, to be allowed a longer repayment period. sometimes it qiute difficult to repay a whole 10000 ksh in one month. kindly look into this.

16 August 2016 Submitted by lily. chelangat (not verified)

I wish to know how far has the request we.made on customers having more than 6000 _20000 being given a longer time than 30days coz for sure the30days is just too short for anyone to have done any investments2earn profit to repay the loan.
Also would like to know if I decide to opt out of being a member can I just pay my intrest and leave?eg if I had a loan of20000to repay 21500 can I just pay1500 and decide to choose other option?

17 August 2016 Submitted by julian (not verified)

That's true paying ksh10000 in a month is quite a hustle since you borrowed coz yu had to settle a debt or any other problem. They should consider that when they are updating they services.

09 July 2016 Submitted by Miriam Amule (not verified)

Safaricom, you have done a great job that is well noticed nationwide, personally the mshwari has helped me and my family a lot, to an extent that you own my trust. However, just something that you should maybe one day put into consideration, try to extend the payment period for people having a Loan of 6500 or more because it is a little tricky to access that full amount within one month, thank u

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