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Reaching the Next Generation of Financial Services Customers in Africa

A growing body of evidence shows young people's potential as users of financial services in Africa.
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Mapping a Pathway to Improved Well-Being for Young People

What are the links between financial services and young people's educational and job opportunities? Here are three insights.
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How Do Kenyans Really Use M-PESA?

Transaction data shows mobile money agents are more like petrol stations than barber shops, with few customers showing loyalty to particular agents.
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6 Strategies to Promote Digital Financial Product Adoption Among Youth

Here are six insights about how to make financial services appeal to young people, coming out of a digital savings pilot in Tanzania.
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Running a Sandbox May Cost Over $1M, Survey Shows

CGAP and the World Bank surveyed regulators across 30 countries to find out how and why they’re using regulatory sandboxes and what it takes to run one.
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The Role of Cash In/Cash Out in Digital Financial Inclusion

Getting cash into and out of the digital system remains one of the main barriers to financial inclusion in emerging markets — even in markets where digital financial services are on the rise.
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Social Norms and Women’s Financial Inclusion: The Role of Providers

Financial services providers are a part of the societies in which they operate, and their decisions can bolster gender norms that restrict or expand women’s access to financial services.
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Turning Remittances into Savings for Nepal’s Migrant Families

Remittances amount to 28 percent of Nepal’s GDP. Digital financial services that better meet young women’s needs could help migrant families put away more in savings.
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Youth in Agriculture: A New Generation Leverages Technology

Digital financial services can help young people see a future in agriculture.
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Beyond Regulations: What’s Driving Mobile Money in Côte d’Ivoire?

Regulations helped spur the recent growth of mobile money in Côte d'Ivoire, but there's more to the story.
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Expanding the Horizons of Pay-as-You-Go Solar

As PAYGo solar companies seek to expand into new and challenging markets, they will need to lower their costs and improve repayment rates.
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Regulations Drive Success of Digital Finance in Côte d’Ivoire

The year 2015 marked a turning point for financial inclusion in Côte d'Ivoire, as nonbanks were allowed to issue e-money. Since then, mobile money has driven big increases in account ownership.
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3 Ways to Deepen Our Understanding of Women’s Financial Inclusion

Researchers can shed new light on the impact of financial inclusion on women by applying three principles in their work.
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4 Next-Gen Fintech Models Bridging the Small Business Credit Gap

There is a staggering $4.9 trillion financing gap for micro and small businesses in emerging markets. These fintech models stand out for their ability to solve small businesses' credit needs at scale.
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Looking Beyond the Average Impact of Financial Inclusion

CGAP's review of over 100 financial inclusion impact studies shows only 1 in 5 offers important contextual information to explain results. Greater focus on context is needed to understand impact.
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Funder Support for Regulatory Reform in Financial Inclusion

Funding for regulatory reform constitutes a small but crucial part of funder support for financial inclusion worldwide. Is it having the intended impact?
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It’s Time to Change the Equation on Consumer Protection

For financial inclusion to work for the poor, it’s time to move beyond consumer protection frameworks that are more about protecting providers than customers.
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Should Digital Financial Services Providers Prioritize Open APIs?

Do open APIs make sense for your company? Which ones? Following these five steps can help you get your API strategy off the ground.
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$4.9 Trillion Small Business Credit Gap: Digital Models to the Rescue

CGAP estimates that there is a $4.9 trillion credit gap for micro and small businesses in emerging markets.
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Is Poverty Reduction the Right Outcome for Financial Services?

Today, the global development community generally accepts that poverty is more than just a lack of income. What do multidimensional concepts of poverty mean for those who see poverty reduction as the ultimate goal of financial inclusion?