Recent Blogs
Blog
3 Ways to Elevate the Consumer Voice in Financial Regulation
When consumers have a say in the financial regulations that affect them, it usually makes regulations more impactful. Here are three opportunities to ensure consumers' voices are heard.Blog
Debt Moratoria in the Next Pandemic: Be Prepared, and Be Fair
Moratoria have been an important part of the COVID-19 response for millions of low-income borrowers. Reflecting on the COVID-19 experience, here are four ways moratoria could work better in a future crisis.Blog
Data Privacy Concerns Influence Financial Behaviors in India, Kenya
For digital financial services providers looking for a competitive edge in developing economies, better data privacy features could be the answer, according to CGAP research from India and Kenya.Blog
COVID-19: Risks for Borrowers as Economies Reopen
With COVID-19 lockdowns putting stress on both consumers and lenders, the stage is set for consumer protection challenges around the provision of credit.Blog
Study Shows Kenyan Borrowers Value Data Privacy, Even During Pandemic
Research in Kenya shows that low-income borrowers value data privacy so much that most are willing to pay higher interest rates for better privacy protections, even during the COVID-19 pandemic.Blog
Financial Consumer Protection: 3 Steps to Better Customer Outcomes
Here are three steps that regulators can take to advance a customer outcomes-based approach to financial consumer protection.Blog
Customers Want Data Protection: How Can Open API Providers Deliver?
Open APIs can benefit digital financial services providers and low-income customers alike, but they pose data protection and privacy challenges. Here are some tips on how providers can address those challenges.Blog
Financial Scams Rise as Coronavirus Hits Developing Countries
As COVID-19 (coronavirus) spreads in developing countries, a surge in financial scams requires action from governments and financial services providers.Blog
India’s Proposed Data Protection Bill Breaks from Notice and Consent
The proposed bill would mark a significant advance in rethinking how to protect digital consumer rights, putting India at the forefront of modern data protection regimes.Blog
Digital Finance: Cybersecurity Requires Deeper Industry Collaboration
Cybercrime poses a significant threat to financial inclusion. Here are two things mobile financial services providers and industry associations must do to make financial services safer and more trustworthy for low-income customers.Blog
Risk Alert: Development Community Support Needed for Cybersecurity
Here are four things the development community can do to improve cybersecurity as digital financial services expand in developing countries.Blog
It’s Time to Change the Equation on Consumer Protection
For financial inclusion to work for the poor, it’s time to move beyond consumer protection frameworks that are more about protecting providers than customers.Blog
We Need to Talk About Credit
Digital credit is a testament to the ways in which technology and new business models can assist in the expansion of financial services to low-income households. But it also points to potential hazards of letting a market develop unchecked.Blog
6 Data Protection Rights for Empowering People in the Digital World
The digital economy presents an opportunity to provide greater rights to individuals exactly when it matters.Blog
3 Data Protection Approaches That Go Beyond Consent
Consent forms are the backbone of data protection efforts worldwide, but there’s a problem: no one reads them. To protect people’s data, policy makers must go beyond consent.Blog
Data Protection and Financial Inclusion: Why Consent Is Not Enough
As the digital age progresses, consent is becoming a less meaningful way to protect people's rights over their data.Blog
The Time for Data Protection Legislation Is Now
Data protection concerns are growing in emerging markets. Here are some data protection challenges that should be on policy makers' radars.Blog
Cybersecurity for Mobile Financial Services: A Growing Problem
By the time Jonathon knew something was wrong, all the money in his mobile wallet had been stolen. What happened, and how can providers and policy makers better protect customers like Jonathon from cyber criminals?Blog
How Regulators Can Foster More Responsible Digital Credit
Regulators can help ensure digital credit helps, rather than harms, poor customers by taking these steps.Blog