Blog

Digital Finance: Cybersecurity Requires Deeper Industry Collaboration

Cybercrime poses a significant threat to financial inclusion. Here are two things mobile financial services providers and industry associations must do to make financial services safer and more trustworthy for low-income customers.
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Vulnerable Groups in Lebanon Cite Health as Top Financial Challenge

A study of refugees and host communities in Lebanon points to a pressing need for financial solutions to help households manage health-related shocks.
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Financial Inclusion for What?

The global evidence on the impact of financial inclusion consistently shows that poor people use financial services to help them achieve two outcomes that improve their well-being: building resilience and capturing opportunities.
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Digital Finance APIs Come with Risks – Here’s One Way to Manage Them

Digital financial services providers can manage risks associated with open APIs by adopting standardized legal contracts with partners and third parties. Here are six key issues that a contract should clarify, along with a contract template.
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Keeping Our Eyes on the Prize in 2020

What’s the path forward for financial inclusion in the decade ahead? Greta Bull shares the three guiding stars that CGAP is using to steer innovations toward the achievement of global development goals.
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How Paystack’s APIs Are Enabling Entrepreneurs in Nigeria

Paystack's open APIs for digital payments are helping thousands of African companies to launch new business models and deepen customer relationships.
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Risk Alert: Development Community Support Needed for Cybersecurity

Here are four things the development community can do to improve cybersecurity as digital financial services expand in developing countries.
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E-Commerce Is Taking Off in Rural China: 3 Lessons for Other Countries

China's e-commerce market has $2 trillion in annual sales and is growing as digital services reach rural areas. CGAP visited several villages and spoke with farmers and manufacturers about e-commerce. Here's what we learned.
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African Digital Credit Goes West

Digital credit is emerging in West Africa. Despite early reports of low default rates, consumer protection policies will be key to avoiding problems witnessed in East Africa.
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Top 10 Blog Posts of 2019

The most widely read blog posts of 2019 cover topics like the impact of financial inclusion, how Kenyans really use M-PESA, and more.
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How Are Kenya’s Youth Experiencing the Gig Economy?

The gig economy is on the rise in Africa. What does this mean for youth? In Kenya, CGAP interviewed young people to get their perspectives.
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How Fintechs Could Digitize Store Credit in the Arab World

People in the Arab world rely on store credit almost twice as much as people in other regions. Here are three ways fintechs could digitize this type of credit.
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Last-Mile Agent Networks: Why Public-Private Partnerships Matter

Building out rural agent networks isn’t just about harnessing digital innovations. Global experience shows that it’s also about the public and private sectors working together.
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Digital Finance and the Future of Competition Policy

As tech giants disrupt financial services, they are giving urgency to questions around competition policy. Here are five questions that policy makers in developing countries should be asking about how to ensure fair play.
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Deposit Insurance: The Last Line of Defense for E-Money?

Should deposit insurance cover e-money? The answer may not be the same for every country, but here are two lessons that apply across markets.
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Zoona Is Putting APIs at the Core of Its Business: Here’s Why

What began as a side project has become central to Zoona's plans for growth. In this blog post, Zoona executives Brett Magrath and Bridgid Thomson discuss the importance of APIs at the company.
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Smart Phones, Smart Partners: Linking Asset Finance and Microfinance

One company offers microcredit. The other offers PAYGo financing for smartphones, tablets and solar home systems. In what may be a template for other microfinance institutions, they are helping each other to reach more low-income customers.
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A Vision for Collaborative Customer ID Verification in Africa

Technology has the capacity to improve financial inclusion in Africa, but this value can be unlocked only if African leaders reduce the burden of customer ID checks.
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Bringing Digital Finance Agents to the Last Mile in Indonesia

A recent CGAP publication identifies six principles for viable agent networks in rural areas. In this post, we look at how where Indonesia stands against these principles.
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BTPN Wow! Using Open APIs to Bring E-Commerce to Its 250,000 Agents

By connecting its agents to e-commerce platforms, BTPN is giving agents and end-customers in Indonesia more reasons to use its mobile banking service.