Customer centricity is key to ensuring a microfinance institution's digital solutions actually meet customer needs -- and there's ample evidence it's good for business. Yet many microfinance institutions overlook this critical aspect of digitization.
Kicking off a new series on how microfinance institutions can avoid common mistakes when digitizing, this post highlights the need to start with a clear business case and presents six proven ways digitization has benefited microfinance institutions.
Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.
Agent networks are crucial for advancing financial inclusion and other development goals. Here are six ways funders can encourage the expansion of agent networks in rural areas home to many of the world's low-income populations.
Through flood, drought and famine, Bangladesh's microfinance industry has survived over the decades and continued to serve low-income customers in times of crisis. What has made Bangladeshi microfinance institutions so resilient?
Bangladesh may be best known within financial inclusion circles as the birthplace of modern microcredit. But it has also democratized savings by developing formal savings instruments that are used today by many of the country’s poorest households.
Bangladesh turned 50 this year. What does the country's decades-long journey with financial inclusion reveal about how financial inclusion connects to wider development? This post kicks off a new series exploring this question.
As media reports of abusive lending practices emerge amid India’s digital consumer credit boom, the country can steer digital credit in a more promising direction by ramping up its efforts to listen to consumers and taking the necessary actions.
With 80% of the world’s poorest expected to be living in fragile countries by 2030, fighting poverty means addressing fragility. Though often overlooked, underdeveloped financial systems and financial exclusion are key aspects of fragility.
APIs are at the heart of many innovations in fintech. Over the past four years, CGAP has supported several financial services providers on their journey to open APIs. Here are our top five lessons for providers that are thinking about opening APIs.
For companies that offer asset financing for everything from solar panels to bicycles, consumer protection measures aren't just good for customers; they can also help companies to manage credit risk and improve their loan portfolios.