Blog

Where Do We PAYGo from Here? PAYGo Beyond Solar

Pay-as-you-go financing is increasing poor people’s access to life-changing assets beyond home solar systems, from solar-powered water pumps to smartphones.

Pakistan Enigma: Why Is Financial Inclusion Happening So Slowly?

Just 21 percent of adults have accounts in Pakistan, despite decades of support for financial inclusion. What could accelerate progress?

Using a Gamified Solution to Incentivize Mobile Money Agents

Empowering mobile money agents to provide exceptional customer service can be challenging. In Indonesia, BTPN has an innovative solution that uses gamification.

Super Platforms: Connecting Farmers to Markets in Africa

In Africa, super platforms aren't just connecting customers and merchants. They're also connecting farmers to markets.

Client Registration: The Blind Spot in Agricultural Insurance

This agricultural insurance provider tripled its product registration rates in rural Nigeria by improving its registration process.

Financial Innumeracy: A Global Problem for Digital Finance?

Mounting evidence suggests financial innumeracy presents a bigger barrier to financial inclusion than is often acknowledged. Here are three ways to improve numeracy.

4 Regulatory Enablers for Digital Finance: A Gender Perspective

Unless policies consider gender, we risk leaving behind the most vulnerable in society, particularly women, limiting our ability to achieve the SDGs. However, if implemented with gender in mind, the basic regulatory enablers of digital finance can increase women's financial inclusion.

Collaborative Customer Due Diligence: New Ways Forward

Financial services providers, regulators and financial intelligence agencies around the world are working more closely together on customer due diligence, often with the help of new technologies. How can financial inclusion benefit?

It's Time to Slow Digital Credit's Growth in East Africa

New research from Kenya and Tanzania reveals that digital credit is often used for consumption purposes and that delinquency and default rates are high, suggesting funders of digital credit markets should prioritize consumer protection.

How Bangladesh Digitized Education Aid for 10 Million Families

In just months, Bangladesh digitized financial aid payments for education to millions of families. What can other countries learn from this rapid transition to digital payments?

4 Cyber Attacks that Threaten Financial Inclusion

Cybercrime is a growing problem for financial services providers and their customers in developing countries. Here are four attacks every provider should guard against.

Listening to the Voice of the Customer: Social Media and Beyond

Financial services providers can engage customers in new and exciting ways on social media, but call centers and other types of direct interaction still matter.

A Digital Platform to Manage Out-of-Pocket Health Care Expenses

The M-TIBA mobile health wallet combines savings, remittances and other digital financial services to help low-income customers cover health care expenses.

China's Super Platforms: The Impact Question

What impact are super platforms having on low-income customers and small businesses? CGAP and Mastercard Foundation traveled to China to see firsthand.

India Moves Toward Universal Financial Inclusion

The 2017 Findex shows India has made significant financial inclusion progress in the past four years, but use remains a challenge.

Building Rural Digital Ecosystems, One Small Payment at a Time

New research shows that digitizing everyday payments as person-to-person transfers can be a sustainable way for providers to reach customers in rural areas.

3 Myths About Data Localization

Data localization is often pursued as a way to make financial data safer and easier for the government to access, but it can have unintended consequences for financial inclusion.

What Can Traditional Giving Teach Digital Fundraising Platforms?

What can today’s digital fundraising platforms learn from long-held traditions of giving? We spoke with givers in Kenya to find out.

Customer Due Diligence and Data Protection: Striking a Balance

If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.

Financial Inclusion: Is the Glass Half Empty or Half Full? (Pt 2)

The number of people with financial accounts has grown rapidly, but account dormancy remains a problem, especially in Sub-Saharan Africa and India.