Recent Blogs
Blog
Public Clearinghouse Could Shake Up China’s Mobile Payment Market
China will soon require payments providers, including Alipay and WeChat Pay, to connect to a public online payments clearinghouse. Here’s what we know so far about how this institution will work and what it could mean for mobile payments.Blog
Smartphones Are Common in Myanmar: Is Digital Finance Far Behind?
Smartphone penetration of 80 percent and low bank account access suggest that digital financial services will take off in Myanmar. China’s experience may offer clues about how and when this will happen.Blog
QR Codes and Financial Inclusion: Reasons for Optimism
QR codes are gaining traction in China as a way to make digital payments, but will they catch on in other countries?Blog
What Can Mobile Money Make Possible? China Has Many Answers
What's the secret to Alipay and WeChat Pay's success in mobile payments? Creating in-app universes of bundled services has played a big role by making mobile payments more useful to customers.Blog
Inside QR Codes: How Black & White Dots Simplify Digital Payments
QR codes last year facilitated $2.5 trillion in retail payments in China, and their use is gaining momentum in countries like India. But how do they work? And what is their potential to increase financial inclusion?Blog
How to Transform Agent Banking with an Agent-Centric Approach
What happens when financial services providers begin thinking of agents as customers? Follow the story of AMK, a microfinance institution in Cambodia, as it embarks on this journey.Blog
How SMS Messaging Can Change Financial Behaviors
Pilots with mobile money providers in the Philippines and Paraguay showed that simple SMS messaging can increase mobile wallet transactions.Blog
Six Tips for Policy on Disruptive Digital Financial Inclusion
Digital technologies are changing the financial inclusion landscape worldwide by revolutionizing access to finance, connecting hundreds of millions to formal financial services for the first time. Financial market regulators, supervisors and overseers are racing to keep pace with these developments.Blog
Wave Money Myanmar: The Power of Smartphone Design
Myanmar has experienced remarkable growth in smartphone penetration compared to other frontier markets. A partnership between Wave Money, CGAP and Small Surfaces is leveraging human-centered design to build a digital finance app, seeking to capitalize on this opportunity to reach the unbanked.Blog
Emerging Opportunities for Digital Finance in Indonesia
The recent visit to Indonesia by the UN Secretary-General’s Special Advocate for Inclusive Finance for Development (UNSGSA)–H.M. Queen Máxima of the Netherlands–provided a unique opportunity to better understand key accomplishments, challenges and opportunities for financial inclusion in the country.Blog
Paying for School: 6 Insights for Better Financial Services
The inability to pay fees and other education expenses keeps many children out of school. What is the extent of these challenges, who is affected and what kinds of financial services could help?Blog
Leading – by Learning – on Customer Centricity
Pioneer, a Philippines-based company, participated in a May 2016 learning visit to South Africa and Zambia to learn from other CGAP partners working on customer centricity: Zoona, PEP, and Hollard. What did they learn?Blog
The Graduation Approach Works: Now how do we Reach Scale?
Over half of 40 new Graduation projects are being implemented by governments. Some are adjusting the approach or integrating technology to make it more efficient and easier to scale.Blog
20 Years of Financial Inclusion in East Asia and the Pacific
China, with its new business models for internet banking, may be the space to watch for financial inclusion progress in East Asia, but a lot has changed in the region over two decades.Blog
Adapting the Graduation Model to Reach Indonesia's Ultra Poor
The Indonesian government is testing and adapting the Graduation Approach in both rural and urban areas, targeting women who have participated in existing programs. Here's what they have learned so far.Blog
Putting Mystery Shopping to the Test in the Philippines
Typically, mystery shopping is associated with consumer market research. However, financial regulators - such as the Bangko Sentral ng Pilipinas - are also using it as a tool to check if financial institutions are complying with regulations.Blog
Vulnerable Households Need Resilient Institutions in Disasters
In Indonesia, MercyCorps is pioneering a program to help MFIs prepare for natural disasters, respond quickly when clients are in need, and stabilize the financial sector serving low-income people post-disaster.Blog
Gaining Insights into Digital Design from Cambodia’s Smallholders
Insights from smallholders are informing the design of better digital financial services for farmers in Cambodia, through a human-centered design process.Blog
Mobile Merchant Payments: The Next Battleground?
In order to take off, mobile payments offerings need to be not only as good as cash, but decidedly better in at least one respect.Blog