All Publications
Publication
India's Push for Financial Inclusion
This Brief takes a look at India's financial inclusion effort--the Prime Minister’s Jan Dhan Yojana (PMJDY) program--two years since it launched in August 2014.Publication
When is Microcredit Unsuitable?
Rapid expansion in the microfinance sector has been credited with advancing financial inclusion in India. This paper addresses what might constitute a loan mis-sale and seeks to inform the use of suitability guidelines for lending to low-income households by microfinance institutions, self-help groups, and various banks.Publication
Using Behavioral Science
This Working Paper addresses qualitative research on how microentrepreneurs approach, decide, and act on key business and financial management issues.Publication
Customer Views of Customer Empowerment Synthesis Report
This report provides a synthesis of learning from this research. Separate reports for each country provide more detailed description and analysis in India, Cote d’Ivoire, and the Philippines.Publication
Views on Customer Empowerment: Findings from India
As part of the Consultative Group to Assist the Poor’s (CGAP’s) work on customer empowerment, a series of consultations with financial services customers is being undertaken to try to understand the customer perspective on “customer empowerment.Publication
From Cash to Digital Transfers in India: The Story So Far
This Brief addresses the key elements of digitizing cash transfers, which can also enable financial inclusion in a way that it leads to account use, not just account opening.Publication
The Journey to Customer-Centricity
To develop a deeper and organizational level of understanding customers, a cross-functional team at Janalakshmi, a microfinance institution in India serving over a million customers in urban areas, applied a design thinking process facilitated by innovation consultants.This brochure describes the process and the tool used to create customer profiles.Publication
The Pursuit of Complete Financial Inclusion: The KGFS Model in India
This paper explores the KGFS model as it is applied in various parts of India.Publication
Volume Growth and Valuation Contraction
This fourth annual Global Microfinance Equity Valuation Survey Report provides benchmarks for the valuation of microfinance equity, both private and publicly listed, to promote market transparency and identify industry trends.Publication