All Publications
Publication
AFD Group SmartAid Report 2013
Once considered a failing activity within its rural and agriculture operations, microfinance at AFD has become an integral focus area within the financial sector development program, supported by a strong team of technical experts.Publication
Applying Behavioral Insights in Consumer Protection Policy
This Focus Note presents emerging evidence on behavioral biases relevant to financial consumer protection, their consequences, and how market conduct regulation and other measures might best reduce abuse and produce better services for consumers.Publication
Customer-Centricity for Financial Inclusion
Financial service providers who are serving or who want to serve this important customer segment need to invest in understanding these customers’ needs and develop products that meet those needs.Publication
Serving Smallholder Farmers: Recent Developments in Digital Finance
This Focus Note introduces some recent developments in digital financial services for smallholder farmers. The case studies identify traditional pain points in serving this segment, discuss how DFS are being used, and highlight some initial obstacles and successes.Publication
Observations and Lessons for the I‐SIP Methodology from Pakistan
Pakistan is the second country selected for an I-SIP rapid research exercise. The main objectives of the research were to develop and refine the I-SIP Methodology, raise awareness of I-SIP linkages, and help Pakistani policy makers adopt the I-SIP Methodology.Infographic
Mystery Shopping in Mexico
In Mexico, a mystery shopping exercise completed by The World Bank, CGAP, and CONDUSEF highlighted significant gaps between what is required by law and what is happening on the ground.Publication
Embedding Social Performance Management in Financial Service Delivery
This Brief highlights the case for social performance management and illustrates how financial services providers can embed responsible finance practices into service delivery and contribute to healthy market development.Publication