Searching: Research & Analysis

Mystery Shopping for Financial Services

This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.

Juntos Finanzas: A Case Study

This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.

Going Mobile with Conditional Cash Transfers

In 2011, Banco Davivienda introduced DaviPlata, a mobile wallet, to the general public in Colombia. This paper describes Davivienda's challenges.

Emerging Risks to Consumer Protection: Key Findings in Colombia

This research sought to understand the perspectives of providers and regulators on consumer protection in digital finance in Colombia.

Driving Scale and Density of Agent Networks in Perú

Beyond banking, mobile networks also use agents to sell airtime and offer other payments services. In 2005 Perú enacted agent banking rules, and since then a number of players and models have emerged.

Electronic G2P Payments: Evidence from Four Lower-Income Countries

This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.

Case Study: Mobile Money-Based Government-to-Person Payments in Haiti

This case study discusses the design and implementation of the Ti Manman Cheri conditional cash transfer program in Haiti as well as the experiences of stakeholders and overall lessons learned from this program.

MIF SmartAid Report 2013

MIF received 85 out of 100 points, meaning that overall it has “very good” systems in place to support financial inclusion.

Rural Adoption of Mobile Payments in Oaxaca, Mexico

Incentives for the Introduction of Agents in Colombia

In August 2006, 309 out of 1,100 municipalities in Colombia did not have the presence of a bank. Today 99% of all municipalities have access to financial services thanks to increased coverage by agents. Incentives offered by Banca de las Oportunidades were essential in expanding this access.