All Publications
Publication
Mystery Shopping for Financial Services
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.Publication
Views on Customer Empowerment: Findings from Cote d’Ivoire
This study was conducted to identify and analyze the levels of empowerment among customers in Cote d'Ivoire of financial services and the obstacles to financial inclusion they may face.Publication
Customer Views of Customer Empowerment Synthesis Report
This report provides a synthesis of learning from this research. Separate reports for each country provide more detailed description and analysis in India, Cote d’Ivoire, and the Philippines.Publication
Early Insights from Financial Diaries of Smallholder Households
This Focus Note shares early insights from CGAP's ongoing Smallholder Diaries, providing a first look at the financial lives of smallholder households not only as agricultural producers, but also as consumers, laborers, and off-farm entrepreneurs.Publication
How M-Shwari Works: The Story So Far
Offered as a collaboration between the Commercial Bank of Africa and mobile network operator Safaricom through its mobile money service M-PESA, M-Shwari has piqued the interest of mobile money watchers looking for the next innovation to drive financial inclusion globally.Publication
Electronic G2P Payments: Evidence from Four Lower-Income Countries
This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.Publication
Case Study: Shifting Food Assistance in Kenya to E-Payments
This case study discusses the program elements of the World Food Programme’s Cash for Assets pilot in Kenya, as well as the design andPublication
Case Study: E-Payments in Uganda with Limited Infrastructure
This case study tracks the design and implementation of the SAGE social transfer program in Uganda, highlights the experiences of various stakeholders and explains lessons learned.Publication
Greenfield MFIs in Sub-Saharan Africa
This Forum explores the contribution of greenfield MFIs to access to finance in sub-Saharan Africa (SSA).The greenfield model has come a long way in a short time in SSA from seven greenfield MFIs in 2006 to 31 by 2012.Publication