For years, success in financial inclusion has been measured by the number of accounts opened. This focus has led to remarkable progress, with 76% of the global adult population now having access to an account. But access alone isn’t enough. The real opportunity to advance development goals lies in harnessing this achievement to improve lives, strengthen resilience, and foster economic growth.
Some regions, particularly Sub-Saharan Africa and Middle East and North Africa, still face challenges with lower account ownership and significant gender gaps. For these regions, access is still a first critical step. However, to drive meaningful progress, we must go beyond that first step and ensure that access leads to tangible outcomes.
CGAP launched the Financial Inclusion 2.0 initiative to catalyze the sector to focus on outcomes. This shift is at the heart of CGAP’s strategic objectives for FY24 – FY28 which aim to foster responsible and inclusive financial ecosystems that contribute to a green, resilient, and equitable world for all. CGAP is working to ensure that financial inclusion enhances agency, resilience, and opportunities. Ultimately, financial inclusion supports key development outcomes, including women's economic empowerment, job creation and entrepreneurship, and access to essential services such as electricity, clean water, and education. Financial inclusion also contributes to more effective climate action, poverty reduction, and broader economic stability and growth.
Delivering on this vision requires collaboration and leadership, which is why the Financial Inclusion 2.0 initiative is supported by a senior-level Champion Group. This group brings together public and private sector representatives from across the inclusive finance ecosystem to help guide this ambitious outcomes-focused agenda.
Driving Outcomes Through Research Innovation
While we know that financial inclusion is a key enabler for a range of development goals, research shows that outcomes vary widely depending on factors like product design and delivery, customer demographics, and local context including regulations and social norms.
Despite the growing body of evidence, significant gaps remain in understanding why financial services drive positive change in some scenarios but not others. This lack of insights hampers donors, investors, policymakers, and financial service providers from designing interventions that maximize benefits for underserved populations.
Financial Inclusion 2.0 aims to bridge these gaps. By curating existing evidence and generating new methods and insights, this initiative empowers stakeholders to better understand when and how financial services contribute to meaningful development outcomes. These outcomes include climate action, job creation, women’s economic empowerment, and economic growth.
How Are We Exploring the Impact of Financial Inclusion?
The Financial Inclusion 2.0 initiative consists of three interconnected components:
- Mapping Impact Pathways – Building an interactive tool mapping the connections between financial services and development outcomes, highlighting the factors that influence outcomes.
- Advancing Research Methods – Exploring new ways to synthesize and analyze data to uncover what works, for whom, and under what conditions.
- Defining Outcome Indicators – Identifying meaningful, evidence-based outcome indicators to improve impact measurement across the sector.
Beyond research, Financial Inclusion 2.0 actively engages funders, financial service providers, and policymakers to ensure that insights from this work are applied in practice. Through partnerships, advocacy, and practical tools, the initiative equips the sector with the knowledge needed to design more effective, outcome-driven
Financial Inclusion 2.0 Champions










Featured Blogs
Featured Videos
How Financial Inclusion Drives Development Outcomes
How Financial Inclusion Drives Development Outcomes
Financial inclusion for what?
Financial inclusion for what?
Why Now is the Critical Moment to Focus on the Impact of Financial Inclusion?
Why Now is the Critical Moment to Focus on the Impact of Financial Inclusion?
How Financial Inclusion Can Address Global Economic Challenges
How Financial Inclusion Can Address Global Economic Challenges
What is Financial Inclusion 2.0?
What is Financial Inclusion 2.0?
Understanding the Impact of Financial Inclusion on Vulnerable Populations
Understanding the Impact of Financial Inclusion on Vulnerable Populations
How Financial Inclusion 2.0 Supports Investment Due Diligence and Impact
How Financial Inclusion 2.0 Supports Investment Due Diligence and Impact
What’s Next for Financial Inclusion? Exploring the Future with Financial Inclusion 2.0
What’s Next for Financial Inclusion? Exploring the Future with Financial Inclusion 2.0
Why We Need to Move Beyond Measuring Access in Financial Inclusion
Why We Need to Move Beyond Measuring Access in Financial Inclusion
Time to Rethink How We Measure the Impact of Financial Inclusion
Time to Rethink How We Measure the Impact of Financial Inclusion
Guiding Investment Decisions: The Role for Financial Inclusion 2.0
Guiding Investment Decisions: The Role for Financial Inclusion 2.0
Collaboration for Defining the Next Generation of Financial Inclusion Indicators
Collaboration for Defining the Next Generation of Financial Inclusion Indicators
CGAP's Financial Inclusion 2.0 Initiative: A Vision for Collaborative Impact
CGAP's Financial Inclusion 2.0 Initiative: A Vision for Collaborative Impact
Financial Inclusion: A Focus on Impact
Financial Inclusion: A Focus on Impact
What are the Key Pathways to Development Outcomes?
As conversations about financial inclusion evolve, we’re asking bigger questions. How can it enhance women’s economic empowerment? Help tackle climate challenges? Bring informal entrepreneurs into the digital economy and create jobs? While there’s growing enthusiasm, not everyone is convinced. Microcredit, for example, has faced criticism, with some arguing it hasn’t lived up to expectations or has even done harm. But these debates often rely on selective or anecdotal evidence, making it hard to get a clear picture.
That’s where the Impact Pathfinder comes in. Developed by CGAP in collaboration with Dalberg, this interactive platform makes it easier to access and understand the existing research on financial inclusion. It’s designed to help decision-makers, such as donors, investors, policymakers, and financial service providers, make informed choices based on what the evidence actually shows.

What is Impact Pathfinder?
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How Does Financial Inclusion Contribute to Financial Health and Well-being?
As the sector shifts its focus from simply providing access to financial services toward understanding and improving customer outcomes, financial health and well-being – increasingly used interchangeably and seen as a single concept – have gained significant attention in the financial inclusion sector in the past few years. CGAP has contributed to efforts to develop a conceptual framework that will help stakeholders better understand the concept, the factors that can influence it, and ultimately to measure progress. This coincides with a new mandate for Her Majesty Queen Máxima of the Netherlands, the United Nations Secretary-General’s Special Advocate, focused on financial health.
CGAP’s research highlights financial health’s important role as a steppingstone to broader, longer-term development outcomes. For instance, CGAP’s Impact Pathfinder features elements of financial health within its impact pathway model. Further, going forward, CGAP will continue to contribute to the financial health agenda by exploring how national financial authorities can measure financial health, in close collaboration with the Office of the UNSGSA.
Related CGAP Work on the Impact of Financial Services
Financial Inclusion 2.0 builds on CGAP’s earlier efforts to explore the impact of financial inclusion, identifying key knowledge gaps and unanswered questions that we are now addressing. The publications below reflect those foundational efforts.
Whether and how financial services improve the lives of low-income people remains the subject of intense debate despite decades of evidence-gathering. The evidence to date appears mixed and often contradictory. As a result, different factions in the international development