Leading Customer Centric Transformation

Claire Burns (MetLife) and Ramesh Ramanathan (Janalakshmi) have successfully led and implemented a customer centric business model in their organizations.

The journey to customer centricity is often driven by a strong leader working together with employees to embed a culture of customer centricity. This video features two key figures that have successfully led and implemented a customer centric business model in their organizations. Claire Burns, Chief Customer Officer of MetLife discusses her company’s values and work focused on customer centricity and Ramesh Ramanathan, Founder and CEO of Janalakshmi a microfinance institution in India shares some of the successful ways they have put the customer at the forefront of their work.

 

Camera: Elles van Gelder