CGAP research shows that consumer protection is not only the right thing to do, but often a wise business decision.

2017 CGAP Photo Contest

Capture and share the impact of financial inclusion by submitting photos to the 2017 CGAP Photo Contest, now open for entries.

CGAP's new guide helps providers give low-income customers what they want in finance: choice, respect, voice, and control. 

Indian girl with cell phone

What does the future of financial inclusion hold? CGAP asked over 100 leading thinkers around the world. Here's what we heard.

Syrian refugee plays with her child

Our series looks at the role of financial services in helping displaced people to overcome adversity and economies to thrive.

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About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.

Publications

September 25, 2017
Funders have an important role to play in exploring how data-enabled financial services can benefit poor people and in helping governments to balance the new risks that are emerging with the opportunities provided by a digital world.
September 25, 2017
This Working Paper explores three approaches banks in Kenya have used to respond to mobile money. While nonbank mobile financial services can fundamentally reshape the financial sector in a developing market, as they have clearly done in Kenya, mobile services need not represent an existential threat to the traditional banking industry.

From Our Blog

25 September 2017
Competition is heating up among digital financial services providers looking to stake a dominant position...
20 September 2017
A behavioral economics experiment in Tanzania increased customers' savings by up to 11 percent using...
18 September 2017
Bundling digital payments with services that address common challenges for merchants could expand access to...