CGAP's revised guidelines advise funders to take a new approach: one that takes into account the broader market.

A money changer exchanges torn bills for new ones

At the Responsible Finance Forum, global experts prioritized key measures to optimize digital finance for world's poorest.

A drum seller in India
The 11 new payments bank licenses are a big catch-up step for digital financial inclusion in India.

Smallholders in Mozambique describe their challenges and successes through photos.


About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.


September 3, 2015
These guidelines are intended to provide guidance for funders promoting financial inclusion or pro-poor financial services markets as part of their development mandate. The target audience includes multilateral and bilateral donors, development finance institutions, and foundations.
August 17, 2015
This study was conducted to identify and analyze the levels of empowerment among customers in Cote d'Ivoire of financial services and the obstacles to financial inclusion they may face.

From Our Blog

05 October 2015
There is more to financial inclusion than convenience. In Pakistan, for mobile financial services to...
01 October 2015
1 comment
Shifting to a market systems approach has many practical and operational implications, especially around staffing,...
29 September 2015
By improving user experience, engagement, and loyalty, "gamified" financial services apps may have a role...