Sign up for the Customer Centricity event in India, February 19 - 22, to learn how to meet the needs of poor customers.

Explore the winners of CGAP's 12th annual photo contest highlighting financial inclusion.

The 2017 CGAP Funders Survey shows commitments to financial inclusion have reached a historic high of $37 billion.

Mobile payments have become ubiquitious in Chinese cities, but challenges remain to reaching millions of people in rural areas.

The Customer-Centric Guide provides resources and tools to bring customer-centered financial services to the poor. 

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About CGAP

The Consultative Group to Assist the Poor is a global partnership of more than 30 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.

Publications

December 29, 2017
This paper uses research and interviews with customers to understand the value they derive from PAYGo solar, why they decided to purchase it, how they were able to afford and pay for it, and whether they considered the product a “good deal” in the end.
December 21, 2017
Digital financial services (DFS) have grown considerably in emerging markets and developing economies, where they are instrumental for financial inclusion. DFS supervision needs to ensure that this expansion happens in a way that facilitates sustained, healthy financial inclusion.

From Our Blog

16 January 2018
Are digital finance supervisors in emerging markets ready to adapt the latest regulatory compliance technologies?
11 January 2018
1 comment
What's the secret to Alipay and WeChat Pay's success in mobile payments? Creating in-app universes...
09 January 2018
CGAP CEO Greta Bull explores how large platform players like Google, Facebook and Ant Financial...