Students in the Philippines enjoy a new classroom
Today, youth represent nearly half of the world’s population; tomorrow, they will be adults in need of financial services.
A family works together with grains

A customer-centric approach to financial inclusion is easy to support, but it takes a more than good intentions to implement.

"Mystery shoppers" in Mexico found gaps between what laws require and the actual customer experience at financial institutions.

A rainy afternoon
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About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.


July 17, 2014
This paper offers a framework for understanding how different influences or “levers” affect costs and revenues for youth savings and uses examples to explain how the framework can be applied as a decision-making tool.
July 2, 2014
This Technical Guide is aimed at funders interested in analyzing their effectiveness in financial inclusion. It describes the methodology of the SmartAid Index and explains how to use SmartAid.

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