CGAP research shows that consumer protection is not only the right thing to do, but often a wise business decision.

2017 CGAP Photo Contest

Capture and share the impact of financial inclusion by submitting photos to the 2017 CGAP Photo Contest, now open for entries.

CGAP's new guide helps providers give low-income customers what they want in finance: choice, respect, voice, and control. 

Indian girl with cell phone

What does the future of financial inclusion hold? CGAP asked over 100 leading thinkers around the world. Here's what we heard.

Syrian refugee plays with her child

Our series looks at the role of financial services in helping displaced people to overcome adversity and economies to thrive.

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About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.

Publications

August 15, 2017
There is not enough being done to implement minimum standards in consumer protection for digital credit, and this exposes the industry and consumers to risks such as credit bubbles and mass-blacklisting of consumers in credit bureaus for just a few dollars of debt.
August 15, 2017
Customers are turning to formal channels that use digital and mobile technologies for remittances because these are often able to offer services at lower costs. As more customers turn to formal services, remittances will have an even stronger developmental impact, notably in countries where protracted humanitarian crises affect large numbers of people.

From Our Blog

20 September 2017
A behavioral economics experiment in Tanzania increased customers' savings by up to 11 percent using...
18 September 2017
Bundling digital payments with services that address common challenges for merchants could expand access to...
14 September 2017
Financial services providers often struggle to manage the vast amounts of data their customers generate...