CGAP is seeking to improve the way we communicate about financial inclusion. Take our survey and share your view.

New human-centered design research shows that digital finance can work for smallholders, when paired with personal support.

Farmers work in a rice paddy

Juges narrowed a competitive field of 3,300 entries from 77 countries to a set of 27 winners that reflect financial inclusion.

A man dangles his feet of the side of a huge ship

More governments are prioritizing customer protection laws - but rules on paper don't always match the customer experience.

CGAP's revised guidelines advise funders to take a new approach: one that takes into account the broader market.


About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.


November 10, 2015
This publication synthesizes learnings from across Zimbabwe, Senegal, Rwanda, and Cambodia, with the aim of providing financial service providers, donors, and other stakeholders with actionable insights into the ingredients for building successful, smallholder-specific digital financial services.
October 27, 2015
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.

From Our Blog

24 November 2015
CGAP offers five insights on improving customer experience for the poor, in ways that are...
23 November 2015
Since CGAP was formed 20 years ago, there have been dramatic changes in the progress...
20 November 2015
Is it important that financial service providers (FSPs) provide a good customer experience when serving...