A woman in Ghana uses a phone while making food

Providers of digital financial services need to consider the potential risks customers face when using advanced technologies.

CGAP's revised guidelines advise funders to take a new approach: one that takes into account the broader market.

A drum seller in India
The 11 new payments bank licenses are a big catch-up step for digital financial inclusion in India.

Smallholders in Mozambique describe their challenges and successes through photos.


About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.


October 6, 2015
This Brief explains why approaches to inclusive finance that are currently widespread do not share the potentially destabilizing attributes of other types of shadow banking, concluding by identifying some risks worth monitoring as the picture continues to evolve.
September 3, 2015
These guidelines are intended to provide guidance for funders promoting financial inclusion or pro-poor financial services markets as part of their development mandate. The target audience includes multilateral and bilateral donors, development finance institutions, and foundations.

From Our Blog

07 October 2015
Many innovators in digital finance fail to grasp the potential negative implications or risks associated...
06 October 2015
Positive financial decisionmaking is hard to teach via traditional methods. MindBlown labs is using games...
05 October 2015
There is more to financial inclusion than convenience. In Pakistan, for mobile financial services to...