A new article in Science highlights the impressive results and lasting impact of the Graduation Approach. 

We are looking for financial service providers to partner with on customer-centricity projects. Apply by June 5, 2015!

CGAP and McKinsey have developed a framework to understand which factors matter most when it comes to Digital Finance Plus.

A new video highlights the potential for digital data to transform financial services for the poor. But there are risks.


About CGAP

The Consultative Group to Assist the Poor is a global partnership of 34 leading organizations that seek to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Housed at the World Bank, CGAP combines a pragmatic approach to responsible market development with an evidence-based advocacy platform to increase access to the financial services the poor need to improve their lives.


April 28, 2015
This exploratory Brief reflects our hypothesis that customer empowerment—here defined as a process that builds customer trust and confidence through an interactive relationship between providers and their customers—can lead to a win-win for both providers and customers.
April 3, 2015
This Focus Note shares early insights from CGAP's ongoing Smallholder Diaries, providing a first look at the financial lives of smallholder households not only as agricultural producers, but also as consumers, laborers, and off-farm entrepreneurs.

From Our Blog

22 May 2015
The 2014 Findex found that of the world’s 500 million newly banked adults, more than...
21 May 2015
Early evidence suggests that more people can get electricity with the help of financial innovation...
20 May 2015
Women’s World Banking and Banco ADOPEM present five key lessons about serving youth with financial...