Mark Pickens

Mark Pickens is a Director of Emerging Market Solutions at Visa Inc. He’s based in Kigali, where he is part of the team working on the launch of an interoperable mobile money ecosystem in Rwanda. Mark joined Visa in 2011 with a decade of experience designing financial products geared to reaching unbanked consumers. Prior to Visa, Mark helped design and launch CGAP’s Technology Program which was one of the earliest socially-motivated investors at the nexus of electronic delivery channels and financial services for unbanked consumers. He has consulted to banks, mobile network operators, microfinance institutions, and technology start-ups in two dozen markets. His work is quoted in Wired, The Economist and The Banker, and he has instructed on microfinance at Wharton School of Business and Johns Hopkins. Pickens studied at the Institute of Design at Stanford University and holds a Master’s from Columbia University. He has lived and worked extensively in Africa and Asia, and is currently based in Rwanda.

By Mark Pickens

Research

Agent Management Toolkit

This guide presents practical advice to providers on how to build a viable network of agents, which is a critical component of a branchless banking service.
Blog

Where Will the Next Mobile Money Innovation Come From?

Kenya grabs a lot of attention with mobile money, but is all the innovation happening at the top of the food chain?
Blog

Mobile Health Might Be the eBay to Mobile Money’s PayPal

Nobody gets up in the morning and says “I want an efficient payment instrument today.”
Blog

Getting Beyond Payments

Most branchless banking services help clients move money over distance : a money transfer to a family member in the countryside, a bill payment to the utility company, a social benefit from the government.
Blog

Branchless Banking 2010: Is the Hype Justified?

After several years of very high profile attention on mobile money and other branchless banking schemes, we think it’s time to test the hype. Or more accurately, we’ve wanted to for awhile.