Photo of platform worker Laxmi by Jeanette Thomas
In times of crisis, our values matter more than ever.
CGAP’s vision is a world where poor people, especially women, can benefit from financial services to capture economic opportunities, access essential services, and build resilience – including in the context of climate change. In these deeply troubling times, the values we share of dignity and respect for every person, where racism has no place and diversity is celebrated, are ever more important to affirm. We stand with everyone around the world working for justice, human dignity and equality.
A customer outcomes-based approach to consumer protection focuses on the experiences and results of a customer’s access to and use of financial services, which are consequences of a financial service provider's (FSP) products, delivery, conduct, and practices.
CGAP and Accenture LLP (Accenture) launched a pilot to help Peruvian authorities assess their consumer listening mechanisms and determine the necessary steps to design an integrated financial consumer protection platform.
The new edition of the Global Findex contains a deep array of insights on global account ownership, usage, and financial resilience. Here, we explore two trends particularly worth exploring.
Remittances channels are vital for the well-being of millions of low-income families in the ECA region. As international payment systems are disrupted, the integration of national payment systems have been filling some of the gap.
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