Today, mobile technologies provide the primary onramp for large numbers of people in developing markets to access and use financial services. But for customers it can be a fragmented experience. Many network operators and banks operate in silos, their services connected only bilaterally or in brokered ways. These limited, uncoordinated approaches to interoperability create inconsistent customer experiences, limit regulatory oversight, and often fail to deliver essential services for poor people.
CGAP's interoperability work seeks to help low-income users transact more easily across digital financial services networks. Our research shows there is no one road for countries or a group of companies to building effective interoperable systems. Different countries choose different paths. But it is clear that exchanging payments is about much more than simply building the technical connections. Interoperability also requires effective governance, clear operating rules, and business agreements on how to support safe and reliable connections. Effective interoperability requires good governance, practical economic agreements, and sufficient support from policy makers to ensure safe and reliable connections.