a woman in Indian dress on the phone in a field of yellow and orange flowers Photo by Alok Avinash/2015 CGAP Photo Contest

Digital Innovation

Digital innovation has transformed the way we live, work, and interact with each other. By leveraging digital technology such as mobile banking, digital payments, and access to credit and insurance services, financial services have become accessible to previously excluded individuals and businesses.  

The digital economy generates new business models annually, attracting a broader range of players to the financial services industry, including fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute to achieving the Sustainable Development Goals. Business models build proper connectivity through strategic partnerships, making it easier for innovators to offer valuable, affordable financial solutions. 

CGAP's research showcases various business models that effectively use digital technologies to create and provide financial solutions to people with low income. We demonstrate how increased connectivity can make it simpler for innovators to offer valuable and affordable financial solutions. Our work focus ranges from the digitization of microfinance to open finance, financial services for gig workers, data-driven financial services, and more.  

As digital innovation continues to evolve, we will see even more creative solutions that will further promote financial inclusion and enhance the lives of individuals and communities worldwide.

Latest Research

Publication

Key Considerations for Open Finance

Open finance frameworks have the potential to increase innovation, boost competition, empower customers, and deepen financial inclusion. However, they also introduce new risks that necessitate careful design and robust safeguards. As more countries explore or implement these frameworks, CGAP, BIS, IMF, UNSGSA, and the World Bank offer key considerations for designing effective and inclusive open finance frameworks.
Publication

Inclusive Fintech: How Startups are Bridging the Finance Gap for Microenterprises

Inclusive fintech startups are leveraging innovative credit products to support microenterprises in emerging markets. These startups use data, channel partnerships, and tailored pricing to make financial services more accessible and suitable for microenterprises. This focus note features a range of case studies based on CGAP's research and highlights the potential and actual impacts of microenterprise fintech models.
Publication

The Role of Data in Inclusive Insurance

With 3.8 billion people in emerging markets lacking adequate insurance coverage, data plays a crucial role in enabling insurers to comprehend these segments' specific needs and risk profiles. This, in turn, helps develop more accurate risk assessment and pricing models for inclusive insurance offerings.

Latest Blogs

Blog

How Digitization Is Disrupting Collateral-Based Lending

Data is upending traditional lending models and can broaden access to finance.
Blog

AI and Responsible Finance: A Double-Edged Sword

Artificial Intelligence can transform financial inclusion and digital financial services, but it can also increase consumer risks like fraud, data misuse, and lack of transparency.
Blog

Finance Meets AI: Considerations for Public Authorities

How can public authorities support the financial sector to harness the power of AI while ensuring it operates within safe and ethical boundaries? Here, we propose three key considerations that could enable the responsible use of AI in finance.