Bancolombia is a great example of a provider that's been successful in developing rural agent business models at scale, therefore playing a critical role in furthering financial inclusion. Here, we look at the factors that explain their success.
The wide reach of digital financial services can unlock life-changing opportunities for low-income consumers. But here’s a little secret about these digital services: their current ability to attract and serve new users largely depends on the expansion of old-fashioned physical interaction through agent networks, which is crucial in cash economies. In this episode, we explore the latest advances in agent networks and what they mean for the future of inclusive finance.
Despite its success developing digital public infrastructure to enable inclusive financial development, India still faces challenges in bringing formal credit to rural and low-income households. A new app supported by CGAP aims to provide a solution.
Côte d'Ivoire's mobile money market is an excellent opportunity to reflect on whether market disruptions contribute to financial inclusion, given a recent revamp of mobile money business models in the country.
In India's Bihar state, women Bank Sakhi agents help enable financial inclusion for rural, vulnerable, and hard-to-reach customers, more so than the traditional agents - but various gender norms constrain how they operate. We discuss solutions.