Aveesha Singh

Aveesha Singh has been a CGAP consultant since 2019 and works primarily on the customer outcomes indicator research.

By Aveesha Singh


Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

Based on a pilot involving the Financial Sector Conduct Authority and five financial services providers (FSPs) in South Africa, this deck shares lessons on how financial supervisors and FSPs can measure customer outcomes, which reflect the experiences and results of a customer's access to and use of financial services.