Aveesha Singh

Aveesha Singh has been a CGAP consultant since 2019 and works primarily on the customer outcomes indicator research.

By Aveesha Singh

Research

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

A customer outcomes-based approach to consumer protection focuses on the experiences and results of a customer’s access to and use of financial services, which are consequences of a financial service provider's (FSP) products, delivery, conduct, and practices.