Eric Duflos leads CGAP’s work on consumer protection and responsible finance, from policy, industry and customer perspectives, ensuring that financial services have positive outcomes for customers. He also coordinates CGAP’s work with global Standard Standing Bodies.
Eric has 28 years of experience in advancing financial inclusion and economic development, with a strong focus on policy and regulatory issues. His most recent position was director of the office of the UNSGSA, H.M. Queen Máxima of the Netherlands where he supported her policy advocacy work. He also helped the UNSGSA design and launch the CEO Partnership for Economic Inclusion. Prior to this, Eric has held several positions within CGAP, including regional representative for East Asia and the Pacific based in Singapore. Eric’s research and advice have focused on client-centered policy and regulatory issues, and digital finance. In his last essay, he proposes a new way to think about consumer protection with a “Responsible Digital Finance Ecosystem” approach. He has authored numerous articles and publications and taught policy and regulation issues at the Turin/Boulder course, Sciences-Po Paris, and universities in Singapore.
Before joining CGAP, Eric worked seven years in the Lao PDR to support the emergence of a financial inclusion policy framework with UNCDF, the Bank of Lao PDR, and the World Bank. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from SAIS, Johns Hopkins University.