Eric Duflos

Senior Financial Sector Specialist

Eric Duflos leads CGAP’s work on consumer protection, from policy, industry and customer perspectives, ensuring that financial services have positive outcomes for customers.

Eric has 25 years of experience in advancing financial inclusion and economic development. His most recent position was director of the office of the UNSGSA, H.M. Queen Máxima of the Netherlands, where he managed a team of staff and consultants working on fintech and digital finance for underserved segments. He also helped the UNSGSA design and launch the CEO Partnership for Economic Inclusion, which regroups 10 major global companies. Content published while in this position include Doing Business While Doing Good: CEOs Partner to Boost Innovation, In Nigeria, New Horizons for Digital Financial Inclusion, and Four Takeaways from the Fintech and Financial Inclusion Roundtable. Prior to this, Eric has held several positions within CGAP, including regional representative for East Asia and the Pacific based in Singapore. Mr. Duflos' research and advice have focused on policy and regulatory issues, digital finance, customer centricity, and aid effectiveness. He has authored numerous articles and publications on these topics and taught policy and regulation issues at the Turin/Boulder course, Sciences-Po Paris, and universities in Singapore.

Before joining CGAP, Eric worked seven years in the Lao PDR to support the emergence of financial inclusion with UNCDF, the Bank of Lao PDR, and the World Bank. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from SAIS, Johns Hopkins University

By Eric Duflos

Blog

Consumer Associations: A Major Player in Responsible Digital Finance

In this World Consumer Rights Day blog, we discuss the ways consumer associations can make digital financial services more responsible, especially for women and vulnerable customers.
Blog

Break the Bias: Evidence Shows Digital Finance Risks Hit Women Hardest

CGAP has identified dozens of consumer risks facing digital financial services users around the world, and emerging evidence suggests women are more at risk than men. Here are some ways to mitigate these risks for women.
Research

The Evolution of the Nature and Scale of DFS Consumer Risks: A Review of Evidence

While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.
Blog

The Evolving Nature and Scale of Consumer Risks in Digital Finance

New consumer risks in digital finance are emerging, especially around data misuse and fraud. Meanwhile, familiar risks like data breaches are speeding up, not slowing down. New approaches to consumer protection are needed.
Blog

Analyzing Social Media to Spot Digital Consumer Credit Risks in India

Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.