Eric Duflos

Eric Duflos is the Director the Office of the UNSGSA, heading the team that supports Queen Máxima’s work as the UN Secretary-General’s Special Advocate.

Eric has 20 years of experience advancing financial inclusion, including thirteen years with CGAP. He moved to New York from Singapore where he was CGAP regional representative for East Asia and the Pacific. Before joining CGAP, Eric worked for seven years in Lao for UNCDF, the Bank of Lao PDR, and the World Bank.

A French national, Eric has taught policy issues and financial inclusion at Sciences-Po, Paris, and has regularly authored articles and other publications on financial inclusion. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from Johns Hopkins University in the U.S.


By Eric Duflos


Emerging Opportunities for Digital Finance in Indonesia

The recent visit to Indonesia by the UN Secretary-General’s Special Advocate for Inclusive Finance for Development (UNSGSA)–H.M. Queen Máxima of the Netherlands–provided a unique opportunity to better understand key accomplishments, challenges and opportunities for financial inclusion in the country.

20 Years of Financial Inclusion in East Asia and the Pacific

China, with its new business models for internet banking, may be the space to watch for financial inclusion progress in East Asia, but a lot has changed in the region over two decades.

Voice of the Customers: a Two-Way Dialogue in Digital Finance

The relationship between digital finance service providers and their customers is broken. How can the voice of customers be better integrated in digital finance business models?

New Accounts in China Drive Global Financial Inclusion Figures

The 2014 Findex found that of the world’s 500 million newly banked adults, more than one third (180 million) live in China. Three positive trends emerge from this data.

Low Financial Inclusion, High Cash Usage in Myanmar

For the first time, Myanmar was included in the Global Findex survey and analysis. Insights show that although usage of formal services also remains low, cash usage remains high.