Eric Duflos

Senior Financial Sector Specialist

Eric Duflos leads CGAP’s work on consumer protection, from policy, industry and customer perspectives, ensuring that financial services have positive outcomes for customers.

Mr. Duflos has 25 years of experience in advancing financial inclusion and economic development. His most recent position was director of the office of the UNSGSA, H.M. Queen Máxima of the Netherlands, where he managed a team of staff and consultants working on fintech and digital finance for underserved segments. He also helped the UNSGSA design and launch the CEO Partnership for Economic Inclusion, which regroups 10 major global companies. Content published while in this position include Doing Business While Doing Good: CEOs Partner to Boost Innovation, In Nigeria, New Horizons for Digital Financial Inclusion, and Four Takeaways from the Fintech and Financial Inclusion Roundtable. Prior to this, Eric has held several positions within CGAP, including regional representative for East Asia and the Pacific based in Singapore. Mr. Duflos' research and advice have focused on policy and regulatory issues, digital finance, customer centricity, and aid effectiveness. He has authored numerous articles and publications on these topics and taught policy and regulation issues at the Turin/Boulder course, Sciences-Po Paris, and universities in Singapore.

Before joining CGAP, Mr. Duflos worked seven years in the Lao PDR to support the emergence of financial inclusion with UNCDF, the Bank of Lao PDR, and the World Bank. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from SAIS, Johns Hopkins University

By Eric Duflos

Blog

Elevating the Collective Voice of Poor Consumers in Financial Policy

How can low-income customers be better represented in financial policy making? Here are some opportunities for consumer associations, regulators and funders to make a difference.
Blog

Emerging Opportunities for Digital Finance in Indonesia

The recent visit to Indonesia by the UN Secretary-General’s Special Advocate for Inclusive Finance for Development (UNSGSA)–H.M. Queen Máxima of the Netherlands–provided a unique opportunity to better understand key accomplishments, challenges and opportunities for financial inclusion in the country.
Blog

20 Years of Financial Inclusion in East Asia and the Pacific

China, with its new business models for internet banking, may be the space to watch for financial inclusion progress in East Asia, but a lot has changed in the region over two decades.
Blog

Voice of the Customers: a Two-Way Dialogue in Digital Finance

The relationship between digital finance service providers and their customers is broken. How can the voice of customers be better integrated in digital finance business models?
Blog

New Accounts in China Drive Global Financial Inclusion Figures

The 2014 Findex found that of the world’s 500 million newly banked adults, more than one third (180 million) live in China. Three positive trends emerge from this data.