Eric Duflos

Senior Financial Sector Specialist

Eric Duflos leads CGAP’s work on consumer protection, from policy, industry and customer perspectives, ensuring that financial services have positive outcomes for customers.

Eric has 25 years of experience in advancing financial inclusion and economic development. His most recent position was director of the office of the UNSGSA, H.M. Queen Máxima of the Netherlands, where he managed a team of staff and consultants working on fintech and digital finance for underserved segments. He also helped the UNSGSA design and launch the CEO Partnership for Economic Inclusion, which regroups 10 major global companies. Content published while in this position include Doing Business While Doing Good: CEOs Partner to Boost Innovation, In Nigeria, New Horizons for Digital Financial Inclusion, and Four Takeaways from the Fintech and Financial Inclusion Roundtable. Prior to this, Eric has held several positions within CGAP, including regional representative for East Asia and the Pacific based in Singapore. Mr. Duflos' research and advice have focused on policy and regulatory issues, digital finance, customer centricity, and aid effectiveness. He has authored numerous articles and publications on these topics and taught policy and regulation issues at the Turin/Boulder course, Sciences-Po Paris, and universities in Singapore.

Before joining CGAP, Eric worked seven years in the Lao PDR to support the emergence of financial inclusion with UNCDF, the Bank of Lao PDR, and the World Bank. He holds a master’s degree in management from EM Lyon, and a master’s in economics and international relations from SAIS, Johns Hopkins University

By Eric Duflos

Blog

Analyzing Social Media to Spot Digital Consumer Credit Risks in India

Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.
Blog

Digital Consumer Credit in India – Time to Take a Closer Look

As media reports of abusive lending practices emerge amid India’s digital consumer credit boom, the country can steer digital credit in a more promising direction by ramping up its efforts to listen to consumers and taking the necessary actions.
Blog

3 Ways to Elevate the Consumer Voice in Financial Regulation

When consumers have a say in the financial regulations that affect them, it usually makes regulations more impactful. Here are three opportunities to ensure consumers' voices are heard.
Research

Elevating the Collective Consumer Voice in Financial Regulation

Exploring the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.  
Blog

Debt Moratoria in the Next Pandemic: Be Prepared, and Be Fair

Moratoria have been an important part of the COVID-19 response for millions of low-income borrowers. Reflecting on the COVID-19 experience, here are four ways moratoria could work better in a future crisis.