Gcinisizwe Mdluli

Operations Officer between April 2018 and August 2022

Gcinisizwe “Sizwe” Mdluli worked on CGAP’s micro and small enterprise (MSE) finance in the digital age agenda, with a focus on the digitization of microfinance institutions (MFIs). He’s also worked on the modernization of government to person (G2P) payments, supported CGAP’s reporting on performance against major deliverables, helped facilitate regular oversight of business processes and co-led work culture improvement initiatives. He led the execution of the Customer Centricity Maturity Assessment tool on the Customer-Centric Guide.

Before joining CGAP, Gcinisizwe spent five years at the International Finance Corporation where he worked on financial inclusion and strategy across Sub-Saharan Africa and supported corporate operational efficiency initiatives.

Gcinisizwe has a Master’s degree in Sustainable International Development from Brandeis University and an undergraduate degree in Economics from Vassar College.

By Gcinisizwe Mdluli


Banking-as-a-Service: How it Can Catalyze Financial Inclusion

Banking-as-a-Service (BaaS) is an entirely new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering.


Pitfalls in MFI Digitization: Overlooking the Regulatory Environment

Digitization can benefit microfinance institutions (MFIs), but it also creates regulatory complexity. Losing sight of the regulatory environment can lead to costly mistakes. Here are three regulatory aspects of digitization for MFIs to consider.

COVID-19 and Microfinance: How Digitization Helps Build Resilience

When done right, with a focus on creating value for customers, digitization can improve the resilience of the people microfinance providers serve.

Pitfalls in MFI Digitization: Not Listening to the Customer

Customer centricity is key to ensuring a microfinance institution's digital solutions actually meet customer needs -- and there's ample evidence it's good for business. Yet many microfinance institutions overlook this critical aspect of digitization.

Pitfalls in MFI Digitization: Getting the Business Case Right

Kicking off a new series on how microfinance institutions can avoid common mistakes when digitizing, this post highlights the need to start with a clear business case and presents six proven ways digitization has benefited microfinance institutions.