Gcinisizwe “Sizwe” Mdluli supports CGAP’s management information system to improve CGAP reporting on performance against major deliverables and facilitate regular oversight of business processes. He also led the execution of the Customer Centricity Maturity Assessment tool on the Customer-Centric Guide. In addition, Mr. Mdluli works across the organization, supporting corporate initiatives and policy work.
Before joining CGAP, Mr. Mdluli spent five years at the International Finance Corporation where he worked on financial inclusion and strategy across Sub-Saharan Africa and supported corporate operational efficiency initiatives.
Mr. Mdluli has a Master’s degree in Sustainable International Development from Brandeis University and an undergraduate degree in Economics from Vassar College.