Hiroko Tanaka Hiroko Tanaka leads the JICA consultant team as a part of the Financial Inclusion of Albanian Smallholders (FiAS) project. By Hiroko Tanaka Blog09 June 2021 3 Lessons for Building Resilience Through Customer Centricity A COVID-19 initiative to help Albanian smallholders acquire fertilizers, seeds and other agri-inputs using digital payments yields lessons in customer centricity.
