Jennifer Preiss

Jennifer Preiss is Deputy Ombudsman, Ombudsman for Long Term Insurance, South Africa, as well as the Chair of the International Network of Financial Services Ombudsman Schemes.

By Jennifer Preiss


Prioritizing Complaints Handling with Third Party Ombudsmen

More and more countries are realizing the importance of establishing proper mechanisms for handling complaints within financial institutions and establishing proper external or third party recourse systems through ombudsman schemes.