Jesila M. Ledesma Jesila is the Regional Manager for South East Asia of MicroSave based in Manila, Philippines. By Jesila M. Ledesma Research22 July 2015 Views on Customer Empowerment: Findings from the Philippines The objective of this qualitative research is to understand customers’ views and perceptions on customer empowerment in the Phillipines. Blog20 July 2012 Does Client Protection Matter to Clients? What do microfinance clients think about client protection? Do client protection principles really matter to them?