Michelle Kaffenberger

Michelle Kaffenberger is a senior research adviser consulting for the World Bank and CGAP. She has designed, led, and advised on dozens of quantitative, qualitative, and mixed methods empirical research studies on financial inclusion, social protection systems, and education. In addition, she is a research fellow with the RISE Programme at Oxford University, where she analyzes education systems, learning outcomes, and the impact of learning on health, women’s empowerment, and financial inclusion outcomes. Ms. Kaffenberger has served as research adviser and consultant to the Bill & Melinda Gates Foundation, the United Nations, the Asian Development Bank, and a variety of private sector and nonprofit organizations. Previously she was research manager and lead analyst at InterMedia, an international development research organization. She began her career establishing a new base of operations for an international nonprofit in Darjeeling, India.

By Michelle Kaffenberger


A Digital Credit Revolution: Insights from Borrowers in Kenya and Tanzania

To identify who is using digital credit, the purposes for which it is used, and the risks borrowers experience, CGAP, FSD Kenya, and FSD Tanzania undertook the first large-scale surveys dedicated to these topics.

It's Time to Slow Digital Credit's Growth in East Africa

New research from Kenya and Tanzania reveals that digital credit is often used for consumption purposes and that delinquency and default rates are high, suggesting funders of digital credit markets should prioritize consumer protection.

Helping or Hurting? 10 Facts About Digital Credit in Tanzania

A nationally representative phone survey shows who's using digital credit, how they're using it, and whether it's living up to the hype of helping families cope with emergencies.

Mystery Shopping for Digital Financial Services

Practical guidance for policy makers and researchers on conducting field studies to test consumer experiences with digital financial services.