Myra Valenzuela

Financial Sector Specialist

Myra Valenzuela works in CGAP’s policy and customer teams. She has more than six years of experience in a range of topics related to financial inclusion. She works on the Global Forum project, where she focuses on global standard-setting bodies and the Global Partnership for Financial Inclusion. She also provides regional support on digital financial services regulation and supervision in East Asia. She contributes to CGAP’s Customer Protection and Value project, which seeks develop a customer outcomes framework that can be used by regulators and providers to achieve better outcomes for poor customers through digital financial services and to contribute to customer well-being.

Before joining CGAP, she consulted for various international organizations, including the World Bank and the International Labour Organization. Myra has also worked for a rural bank in the Philippines.

Myra holds a Master’s in Public Policy from Harvard University’s John F. Kennedy School of Government and an undergraduate degree in International Relations and French from Tufts University. She lives in Manila, Philippines. She speaks Filipino, Italian, and French.

By Myra Valenzuela


How Peru Is Elevating the Collective Consumer Voice

The steps Peru has taken to ensure consumers have a strong voice in financial consumer protection regulation may be instructive for other countries working to protect vulnerable consumers.

Elevating the Collective Consumer Voice in Financial Regulation

Exploring the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.  

Cloud Computing for Financial Inclusion: Lessons from the Philippines

For the first time, the Philippine central bank has allowed a bank to move its core banking operations to the cloud. Its approach, balancing caution with forward thinking, holds lessons for regulators in other countries.

The Role of Financial Services in Youth Education and Employment

What roles do financial services play in enabling youth education and employment? This Working Paper, written for policy makers and funders, outlines the existing evidence and highlights important questions about how to deliver comprehensive and broad-reaching interventions at scale.

I-SIP Toolkit: Policy Making for an Inclusive Financial System

A how-to guide for financial sector policy makers on successfully managing the interplay among four core objectives – financial inclusion, stability, integrity and consumer protection.