Peter Zetterli

Senior Financial Sector Specialist

Peter Zetterli is a senior financial sector specialist and team lead for CGAP’s initiative on the role of financial inclusion in bolstering resilience and adaptation to climate change. This effort is taking a broad and human-centric approach to understanding how vulnerable people are protecting themselves from a range of climate risks, how various financial services support those resilience strategies, and what actions financial sector stakeholders can take to strengthen that support.

Peter previously led CGAP’s work on the future of financial services, including focused on understanding what new business models are emerging thanks to technology innovation and how to harness it for broader and better financial access. He and his team has published extensively on the transformative potential of fintech, platforms, and digital banking models as well as the unbundling and embedding of financial services at cgap.org/fintech.

Before that, Peter managed CGAP’s work on inclusive payment ecosystems in Africa, where he lived for a decade. This included working with regulators to create enabling environments and with providers to find commercially viable business models that meet the needs of the poor. He had a particular focus on mobile money regulation, rural agent networks, and merchant payments, around which Peter created a digital handbook with practical guidance for providers.

Before joining CGAP, Peter spent seven years with the United Nations promoting financial inclusion and private sector development in Sierra Leone and China, where he managed the UNDP microfinance program and tried to jumpstart Chinese mobile financial services through a high-level partnership with Ericsson as early as 2008.

Peter has Master’s and Bachelor’s degrees in Development Economics from Lund University in Sweden. He speaks four languages, including French and Mandarin.

By Peter Zetterli

Blog

Let’s Talk About Resilience

While the need to expand opportunity for the poor has historically animated the financial inclusion community, it is high time we recognize the equally critical role of resilience building and expend similar effort in service of that goal.
Research

The Great Unbundling: How Technology Is Making Financial Services Modular and What It Means for Inclusion

Financial products and processes are being unbundled, reassembled, and embedded in entirely new ways that may change the very nature of banking. What does this mean for financial inclusion?
Blog

Four Ways Microfinance Institutions Are Responding to COVID-19

How are microfinance institutions responding to COVID-19? To what extent are they offering leniency to clients? Have they been forced to lay off staff or close branches? CGAP's pulse survey of microfinance institutions sheds light on these questions.
Blog

Is There a Liquidity Crisis Among MFIs, and if so, Where?

Are microfinance institutions facing a liquidity crisis as a result of COVID-19? The CGAP Pulse Survey of Microfinance Institutions sheds new light on this question.
Blog

Digital Banks Increasingly Embrace a Platform Business Model

There are a billion mobile money wallets in developing countries that could be made far more relevant for low-income customers by a digital marketplace approach to banking.