Peter Zetterli

Senior Financial Sector Specialist

Peter Zetterli is a senior financial sector specialist and team lead for CGAP’s initiative on the business model implications of cutting-edge technological change. His work focuses on understanding the transformative potential of FinTech, neobanks, super platforms, open banking, blockchain, artificial intelligence, etc., and discovering how to harness it for broader and better financial access.

Before joining CGAP, Mr. Zetterli spent seven years with the United Nations promoting financial inclusion and private sector development in Sierra Leone and China, where he managed the UNDP microfinance program and tried to jumpstart Chinese mobile financial services through a high-level partnership with Ericsson as early as 2008.

Mr. Zetterli has Master’s and Bachelor’s degrees in Development Economics from Lund University in Sweden. He speaks four languages, including French and Mandarin.

By Peter Zetterli


Financial Inclusion Insights 2018


Merchant Payments: What About the Customers?

Shifting retail payments away from cash to digital instruments will require strong buy-in from end customers, who tend to like cash. How might they be persuaded?

Merchant Acquiring: Why Winning Is the Wrong Approach

Competition is heating up among digital financial services providers looking to stake a dominant position in the $35 trillion global retail payments market. But this could be a market where cooperation will be as important as competition for success.

Will Digital Payments Unlock Financial Access for Small Business?

Bundling digital payments with services that address common challenges for merchants could expand access to finance for small businesses.