Peter Zetterli

Senior Financial Sector Specialist

Peter Zetterli is a senior financial sector specialist and team lead for CGAP’s initiative on the business model implications of cutting-edge technological change. His work focuses on understanding the transformative potential of FinTech, neobanks, super platforms, open banking, blockchain, artificial intelligence, etc., and discovering how to harness it for broader and better financial access.

Mr. Zetterli previously managed CGAP’s work on inclusive payment ecosystems in Africa. This included working with regulators to create enabling environments and with providers to find commercially viable business models that meet the needs of the poor. This work involved a particular focus on agent networks and merchant payments, around which Mr. Zetterli created a digital handbook with practical guidance for providers.  

Before joining CGAP, Mr. Zetterli spent seven years with the United Nations promoting financial inclusion and private sector development in Sierra Leone and China, where he managed the UNDP microfinance program and tried to jumpstart Chinese mobile financial services through a high-level partnership with Ericsson as early as 2008.

Mr. Zetterli has Master’s and Bachelor’s degrees in Development Economics from Lund University in Sweden. He speaks four languages, including French and Mandarin.

By Peter Zetterli


Digital Banks: How can they deepen financial inclusion?

This slide deck sheds light on the digitalization of banking, describes the three new business models, and hypothesizes about their potential impact on financial inclusion.

How Fintechs Could Digitize Store Credit in the Arab World

People in the Arab world rely on store credit almost twice as much as people in other regions. Here are three ways fintechs could digitize this type of credit.

4 Next-Gen Fintech Models Bridging the Small Business Credit Gap

There is a staggering $4.9 trillion financing gap for micro and small businesses in emerging markets. These fintech models stand out for their ability to solve small businesses' credit needs at scale.

$4.9 Trillion Small Business Credit Gap: Digital Models to the Rescue

CGAP estimates that there is a $4.9 trillion credit gap for micro and small businesses in emerging markets.

Is Banking Becoming Modular? A Glimpse into the Future of Finance

There's a growing sense in developed markets that the next few years will see profound change in financial services. What are these changes? And what are the implications for financial inclusion?