Peter Zetterli

Senior Financial Sector Specialist

Peter Zetterli is a senior financial sector specialist and team lead for CGAP’s initiative on the business model implications of cutting-edge technological change. His work focuses on understanding the transformative potential of FinTech, neobanks, super platforms, open banking, blockchain, artificial intelligence, etc., and discovering how to harness it for broader and better financial access.

Mr. Zetterli previously managed CGAP’s work on inclusive payment ecosystems in Africa. This included working with regulators to create enabling environments and with providers to find commercially viable business models that meet the needs of the poor. This work involved a particular focus on agent networks and merchant payments, around which Mr. Zetterli created a digital handbook with practical guidance for providers.  

Before joining CGAP, Mr. Zetterli spent seven years with the United Nations promoting financial inclusion and private sector development in Sierra Leone and China, where he managed the UNDP microfinance program and tried to jumpstart Chinese mobile financial services through a high-level partnership with Ericsson as early as 2008.

Mr. Zetterli has Master’s and Bachelor’s degrees in Development Economics from Lund University in Sweden. He speaks four languages, including French and Mandarin.

By Peter Zetterli


Digital Banks Increasingly Embrace a Platform Business Model

There are a billion mobile money wallets in developing countries that could be made far more relevant for low-income customers by a digital marketplace approach to banking.

These Digital Banks Help Fintechs to Offer Banking Services

By enabling virtually any type of business to offer banking services cheaply and in record time, “banking-as-a-service” providers can dramatically reduce the barriers to entry into banking and potentially deepen financial inclusion.

Survey Shows Gathering Clouds, but No Storm (Yet) for Microfinance

How is COVID-19 impacting the portfolios of microfinance institutions (MFIs)? Are MFIs facing a liquidity crisis? Is the solvency of institutions at risk? CGAP's global, biweekly survey began two weeks ago, and answers are beginning to emerge.

Digital Banks: How Can They Deepen Financial Inclusion?

This slide deck sheds light on the digitalization of banking, describes the three new business models, and hypothesizes about their potential impact on financial inclusion.

How Fintechs Could Digitize Store Credit in the Arab World

People in the Arab world rely on store credit almost twice as much as people in other regions. Here are three ways fintechs could digitize this type of credit.