Shweta S. Banerjee

Based in India, Shweta Banerjee is a social anthropologist working on digital finance, digital cash transfers, rural livelihoods and safety nets.

Previously, Shweta served as CGAP's India representative in Delhi, leading the knowledge agenda on goverment to person payments and managing key engagements with government and private sector. She has also worked as CGAP's blog editor for two years.

Shweta has worked at the World Bank on community-driven, rural livelihoods projects where she undertook qualitative research, knowledge management, and project development in South Asia. And as a policy analyst at the New America Foundation, advocating innovative savings products and services.

From India, Shweta read Social Anthropology at the University of Chicago and at Cambridge University, UK. You can find her on Twitter @banerjeeshweta.

By Shweta S. Banerjee


Lessons on Customer Empowerment from Women in Rural India

CGAP is seeking to answer questions and test ideas that explore the concept of empowerment and the role it can play in building customer trust and confidence.

Views on Customer Empowerment: Findings from India

As part of the Consultative Group to Assist the Poor’s (CGAP’s) work on customer empowerment, a series of consultations with financial services customers is being undertaken to try to understand the customer perspective on “customer empowerment.

From Cash to Digital Transfers in India: The Story So Far

This Brief addresses the key elements of digitizing cash transfers, which can also enable financial inclusion in a way that it leads to account use, not just account opening.

Can Digital Cash Transfers Enable Financial Inclusion in India?

Although digitizing cash transfers in India is gaining momentum with a renewed effort by the national government, the direct positive impact on financial inclusion remains unclear.

New Data Shows Only 6% of India is Aware of Mobile Money

Financial inclusion in India has the mandate at the highest level of policy making, but the market has yet to respond positively to regulations that allow both public and private actors to pursue digitized payment services. Understanding demand for financial services is key to design services that reach scale.