Susan Mbogo

Susan Mbogo leads the marketing team at Wave Money, coordinating brand communications and execution of company strategy across multiple channels. Prior to joining Wave Money, she held several roles in marketing, business development, product innovation and channel management with focus in the areas of mobile banking, mobile payments, agency banking and compute technology across Africa. She is passionate about developing and scaling simple, affordable and locally relevant technology to fast-track the development of emerging markets.

By Susan Mbogo


Listening to the Voice of the Customer: Social Media and Beyond

Financial services providers can engage customers in new and exciting ways on social media, but call centers and other types of direct interaction still matter.