Winnie Omondi

Winnie Omondi is an Assistant Manager - Business Systems Support at Kenya Post Office Savings Bank (KPOSB) She has been actively involved with project work at Postbank with various local and international partners where she handles data extraction for onward analytics by these partners. Her focus is on deriving patterns of account usage and studying customer behavior over time.

By Winnie Omondi


Understanding Customer Inactivity with Customer Data from Kenya

Account dormancy among mobile money users is an industry-wide problem. WSBI is working to understand the driving forces behind customer inactivity in Kenya.