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Blog Series

Coronavirus (COVID-19): Financial Services in the Global Response

The coronavirus (COVID-19) crisis is first and foremost a public health crisis, but it is also threatening many people’s financial security. This is especially true for low-income families in developing countries. As reports of distress pour in from individuals, small business and the financial institutions that serve them, it is clear that the financial inclusion community has a vital role to play in supporting financial services ecosystems as part of the global response to the pandemic.

In this blog series, CGAP shares information about the pandemic’s impact on financial services providers, their agents and their customers to inform responses within the financial inclusion community. Special emphasis will be placed on the crisis unfolding in the microfinance industry, which threatens to upend a critical source of credit for millions of small businesses during and after the pandemic.

Woman receives loan in Ghana
Blog
06 August 2020

COVID-19: Risks for Borrowers as Economies Reopen

With COVID-19 lockdowns putting stress on both consumers and lenders, the stage is set for consumer protection challenges around the provision of credit.
A woman tends her fields with her child on her back in Mozambique.
Blog
27 July 2020

Women in Rural and Agricultural Livelihoods Facing COVID-19

Women in rural and agricultural livelihoods have been disproportionately impacted by COVID-19. Here is what funders can do to help.
Three people look at a smartphone screen. Photo: Bhutan Anindya Majumdar, 2017 CGAP Photo Contest
Blog
13 July 2020

COVID-19 Highlights Need for Stronger Safety Nets for Gig Workers

COVID-19 has highlighted the volatile nature of platform work and the need for platforms to provide stronger social safety nets to workers.
Photo: Mohamed Faisal, 2018 CGAP Photo Contest
Blog
06 July 2020

Emergency Relief for Small Businesses Requires a Targeted Approach

Here are some useful ways to segment the more than 160 million micro and small businesses in developing countries for more targeted, effective COVID-19 relief.
An agent helps a customer in Bangladesh. Photo: Ma-Moni Telecom, Brammonbaria, Bangladesh
Blog
09 June 2020

How Is the Pandemic Affecting Agents? Here’s What Providers Tell Us

As customers, agents and digital financial services providers adjust to COVID-19, it’s becoming clearer what a resilient agent network looks like. Providers should take note to prepare for future crises.
An Indonesian woman prepares to sell goods in a traditional market. Photo: Jerry Kurniawan, World Bank
Blog
05 June 2020

Indonesia’s Retail Credit Crunch Requires Action to Keep Shelves Full

Indonesians could face empty shelves and a shrinking assortment of products due to credit crunches within consumer goods value chains brought on by COVID-19. Here are three things that can be done to keep the situation from snowballing.
Photo: Anas Kamal, 2018 CGAP Photo Contest
Blog
27 May 2020

Financial Services Build Resilience in Face of Crises Like COVID-19

In its efforts to develop a theory of change for how financial inclusion can improve poor people's well-being, CGAP has learned several lessons that shed light on what to prioritize during and after the COVID-19 crisis.
We Build Bridges Roadmap
Blog
12 May 2020

Financial Inclusion and Resilience for FDPs in the Time of COVID-19

Learn about the recently launched "We Build Bridges: Roadmap to the Sustainable and Responsible Financial Inclusion of Forcibly Displaced Persons," in this guest post from BMZ and IRC.
An agent uses her phone at a kiosk in Kenya. Photo: Kelvin Kariithi, 2018 CGAP Photo Contest
Blog
29 April 2020

Kenya’s Expansion of G2P Becomes Lifeline During COVID-19 Crisis

Kenya offers higher fees to providers that facilitate digital government-to-person payments in underserved areas. Today, this makes it easier to reach hundreds of thousands of low-income people with assistance during the COVID-19 crisis.
Photo: Nyami Quarmyne, International Finance Corporation
Blog
27 April 2020

Agent Networks: Vital to COVID-19 Response, in Need of Support

Digital payments are central to the global COVID-19 response, but the agent networks that distribute these funds are struggling to remain open. Here are three questions policy makers must answer to ensure agents reach as many people as possible.

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