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Blog Series

Cybersecurity and Financial Inclusion: Protecting Customers, Building Trust

Cyber-threats have become a growing concern in emerging financial markets and are weakening consumer trust and confidence in digital financial services. Industry players and governments in emerging markets are becoming aware of the need to develop regulatory frameworks, industry guidance and supervisory processes. However, cybersecurity requires expertise and resources that are often scarce in developing countries.

This blog series explores cybersecurity trends and challenges within the financial sectors of developing countries. Based on the experiences of cybersecurity initiatives around the world, bloggers offer suggestions for the global development community, financial services providers and industry associations, regulators and supervisors on how to strengthen cyber-resilience and protect customers. A supplementary paper can be found here. 

Photo: Yavuz Sariyildiz
Blog
08 July 2020

Regional Centers Can Help Low-Income Countries Build Cyber Resilience

By pooling resources and establishing shared regional cybersecurity centers, low-income countries could better respond to the rising threat of financial cybercrime in developing economies.
A woman looks at her mobile phone in rural India. Photo: Sujan Sarkar, 2015 CGAP Photo Contest
Blog
12 February 2020

Digital Finance: Cybersecurity Requires Deeper Industry Collaboration

Cybercrime poses a significant threat to financial inclusion. Here are two things mobile financial services providers and industry associations must do to make financial services safer and more trustworthy for low-income customers.
Woman in India looks at her mobile devices. Photo: Simone D. McCourtie / World Bank
Blog
14 January 2020

Risk Alert: Development Community Support Needed for Cybersecurity

Here are four things the development community can do to improve cybersecurity as digital financial services expand in developing countries.
Photo: Sarah Farhat / World Bank
Blog
15 November 2018

Cybersecurity for Mobile Financial Services: A Growing Problem

By the time Jonathon knew something was wrong, all the money in his mobile wallet had been stolen. What happened, and how can providers and policy makers better protect customers like Jonathon from cyber criminals?
Vietnamese farmer
Blog
18 September 2018

4 Cyber Attacks that Threaten Financial Inclusion

Cybercrime is a growing problem for financial services providers and their customers in developing countries. Here are four attacks every provider should guard against.

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