Prioritizing Complaints Handling with Third Party Ombudsmen

More and more countries are realizing the importance of establishing proper mechanisms for handling complaints within financial institutions and establishing proper external or third party recourse systems through ombudsman schemes.

Nicaragua’s System for Resolving Financial Complaints

Nicaragua has made significant strides in consumer protection and financial inclusion since 2005, especially regarding its formalized complaints channel for credit card disputes.

Complaints Handling: A Secret Ingredient to Financial Inclusion

When things go wrong with consumers' financial services, having a good system for addressing complaints and resolving problems can go a long way towards building long-lasting uptake and usage of financial products.