Blog Series

How to Handle Consumer Complaints from the Base of the Economic Pyramid.

Investing in recourse and complaints-handling systems that serve low-income consumers can advance and reinforce responsible financial inclusion, according to the CGAP report, "Making Recourse Work for Base of the Pyramid Financial Consumers." This blog series explores why designing innovative complaints-handling mechanisms that address the needs of low-income financial consumers is important and how policy makers can contribute to a more responsible financial system.