Lessons on Leadership: Reflections from Two Decades in Banking
What can leaders do to embed a culture of customer-centricity? Anil Kumar SG, who has 25 years of experience in banking, shares his ideas. Watch the video to learn more.
Lessons on Leadership: The Power of Micro-Segmentation
Anil Gupta, of Aircel Limited, discusses how telecom companies like his use micro-segmentation to better serve customers and how financial service providers could, too.
Lessons on Leadership: From Product-Centric to Customer-Centric
Intrigued by customer centricity, but not sure where to begin? Doug Leather, author of The Customer-Centric Blueprint, offers advice in this CGAP video blog series on customer centricity.
Lessons on Leadership: Check Your Assumptions
Maya Vengurlekar shares a story that changed the way CRISIL Foundation approaches its programming.
Lessons on Leadership: Turning Banking Upside Down
Financial service providers shouldn't try to be all things to all customers, says Brian Richardson, founding director and CEO of South Africa-based WIZZIT. Watch the video interview for insights on how financial service providers can become more customer-centric.
Lessons on Leadership: Customer-Centric Measures Matter
“If you start early, it gets into the DNA of the institution," says Radhakrishnan, the CEO of Janalakshmi, on an organization's journey to customer centricity. Watch the video interview for insights on how financial service providers can become more customer-centric.