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Blog Series

Lessons on Leadership and Customer Centricity

Putting customers at the center of your business is smart business for financial service providers who serve low-income customers. Hear from leaders who have done it, in this video blog series featuring speakers from the inaugural CGAP Leadership Series on Customer Centricity event in New Delhi earlier this year.

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Blog
07 August 2015

Lessons on Leadership: Reflections from Two Decades in Banking

What can leaders do to embed a culture of customer-centricity? Anil Kumar SG, who has 25 years of experience in banking, shares his ideas. Watch the video to learn more.
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Blog
05 August 2015

Lessons on Leadership: The Power of Micro-Segmentation

Anil Gupta, of Aircel Limited, discusses how telecom companies like his use micro-segmentation to better serve customers and how financial service providers could, too.
Screenshot-Doug
Blog
31 July 2015

Lessons on Leadership: From Product-Centric to Customer-Centric

Intrigued by customer centricity, but not sure where to begin? Doug Leather, author of The Customer-Centric Blueprint, offers advice in this CGAP video blog series on customer centricity.
Screenshot-Maya
Blog
29 July 2015

Lessons on Leadership: Check Your Assumptions

Maya Vengurlekar shares a story that changed the way CRISIL Foundation approaches its programming.
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Blog
24 July 2015

Lessons on Leadership: Turning Banking Upside Down

Financial service providers shouldn't try to be all things to all customers, says Brian Richardson, founding director and CEO of South Africa-based WIZZIT. Watch the video interview for insights on how financial service providers can become more customer-centric.
Screenshot-of-Radha
Blog
22 July 2015

Lessons on Leadership: Customer-Centric Measures Matter

“If you start early, it gets into the DNA of the institution," says Radhakrishnan, the CEO of Janalakshmi, on an organization's journey to customer centricity. Watch the video interview for insights on how financial service providers can become more customer-centric.
Anil-SG
Blog
15 July 2015

Rethinking What it Takes to Lead Customer-Centric Organizations

More financial service providers are changing the way they do business and adopting a customer-centric model. What does that take? Hear from heads of companies who know - who took part in the CGAP Leadership Series on Customer Centricity.

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