How to Better Serve Customers: Insights from 5 Research Projects
CGAP's Customers at the Center Research Fund has generated insights about the world’s unbanked over the past two years. Here are the top insights from the Fund’s five projects and the lessons we have learned.
All’s Well That Repays Well? Not Necessarily.
The rapid growth of microfinance in India has led to concerns about a repayment crisis. Some have tempered these worries by pointing to low delinquency rates. But do low delinquency rates tell the whole story?
User-Centered Financial Services Build Household Resilience
"Resilience" refers to the ability to anticipate, respond to and recover from shocks. Freedom from Hunger used “resilience diaries” with 46 households in Burkina Faso to research whether financial services could play a greater role in building household resilience.
Building a Toolbox for Bundling Services
In an increasingly competitive marketplace, could the bundling of credit with non-credit financial services be a viable solution for FSPs? EA Consultants designed and implemented a study with Crezcamos in Colombia to find out.
Tech Relief for the High Cost of Field Research
Client-centered research can be expensive and logistically challenging. How can technology simplify this process?
Building Resilient Households in Burkina Faso
Freedom from Hunger conducted a 7-month project using the diaries of rural households in Burkina Faso to gauge how formal, non-formal and informal financial products affect household resilience.
Heuristics: A Behavioral Approach to Financial Literacy Training
ideas42 shares findings on what an effective financial literacy program could look like, based on insights about human psychology and decision-making.
Can Agents Improve Conditional Cash Transfers in Peru?
Innovations for Poverty Action is working with the Peruvian Government to test conditional cash transfer programs that help poor people save more and receive their payments in more convenient ways.
Does Information Overload Affect Uptake of Financial Services?
When clients receive too much information about new financial services at once, they may avoid making a decision about it, or make a decision without fully understanding a product.