Blog Series

Putting Customer Insights to Work

The CGAP Customers at the Center Financial Inclusion Research Fund, in partnership with The MasterCard Foundation, awarded funds to five organizations to power projects aimed at better understanding un- and under-banked customers. Freedom from Hunger, ideas42, IFMR Finance Foundation, Innovations for Poverty Action and MicroInsurance Centre are currently implementing these projects and explain their goals, objects and findings in this blog series.

mic video
Blog

Tech Relief for the High Cost of Field Research

crezcamos2
Blog

Building a Toolbox for Bundling Services

Women at a self-help group rally in Madurai, India.
Blog

All’s Well That Repays Well? Not Necessarily.

Women dancing in celebration.
Blog

How to Better Serve Customers: Insights from 5 Research Projects

Women dancing in celebration.
Blog

User-Centered Financial Services Build Household Resilience

Woman holding her baby.
Blog

Building Resilient Households in Burkina Faso

A woman in Burkina Faso looks off into the distance
Blog

What Does it Take to Build Resilient Households in Burkina Faso?

A loan officer sells life insurance to a group of clients as part of a marketing intervention in Mexico.
Blog

Does Information Overload Affect Uptake of Financial Services?

In a training workshop beneficiaries practice entering their pin numbers using a big POS mock up as well as a POS roleplay
Blog

Can Agents Improve Conditional Cash Transfers in Peru?

Woman and man weaving with grass.
Blog

Heuristics: A Behavioral Approach to Financial Literacy Training

Microfinance leaders in Tamil Nadu tally the week's repayments
Blog

How Can Group Loans be Provided more Responsibly?