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Blog Series

Responsible Digital Finance

With the rapid adoption of digital financial services, this series focuses on how to foster a more responsible ecosystem through examining the biggest consumer risks, promising mitigation efforts and latest evidence and data on the issue.

mpesaagent
Blog
28 October 2015

Safaricom Launches Feature to Stop Erroneous Transfers: Hakikisha

Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha has been under pilot for the last month.
mobile 0
Blog
07 October 2015

DFS Risk: “When It Works, It’s Great; When It’s Bad, It’s Awful"

Many innovators in digital finance fail to grasp the potential negative implications or risks associated with customers using advanced technologies.
hawker
Blog
01 September 2015

How Will You Do Digital Finance Right?

There is evidence of a clear tension between the advantages of digital financial services and the risks to customers. This issue will be addressed at the Responsible Finance Forum in Antalya, Turkey, September 7-9, 2015.
040-%281%29
Blog
29 January 2015

Responsible Digital Finance for Kenyan Merchants: Five Priorities

Kopo Kopo enables more than 10,000 merchants to accept mobile payments from their customers. As Kopo Kopo considers consumer protection risk areas, they identified key concerns and questions in each which they are working on addressing.
Interface
Blog
26 January 2015

Papayas and Digital Finance: Emerging Consumer Risks in Colombia

The results from recently conducted design workshops with digital financial services clients in Colombia point to simple, yet innovative ideas to help mitigate consumer risks in digital finance.
motherandson
Blog
02 December 2014

How Responsible Is Digital Finance? 10 Global Insights

CGAP conducted a Global Pulse Survey among policy makers, financial service providers, consumer advocates and foundations to gauge perceptions of consumer risks within digital financial services.
top up
Blog
10 November 2014

Mobile Money Users at Center of New GSMA Code of Conduct

The GSMA launched a Code of Conduct for Mobile Money Providers, and already eleven providers have endorsed it. The code is important to ensure that the customer experience is central to the responsible development of mobile money platforms.
loanday
Blog
06 November 2014

Five Bright Ideas for Responsible Digital Finance

Delivering financial services via digital means is growing at a blistering pace, and many are asking how can be accelerated to reach more underserved customers. At the same time, we must ensure that these services are being delivered fairly, transparently, and safely.

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