Safaricom Launches Feature to Stop Erroneous Transfers: Hakikisha
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha has been under pilot for the last month.
DFS Risk: “When It Works, It’s Great; When It’s Bad, It’s Awful"
Many innovators in digital finance fail to grasp the potential negative implications or risks associated with customers using advanced technologies.
How Will You Do Digital Finance Right?
There is evidence of a clear tension between the advantages of digital financial services and the risks to customers. This issue will be addressed at the Responsible Finance Forum in Antalya, Turkey, September 7-9, 2015.
Responsible Digital Finance for Kenyan Merchants: Five Priorities
Kopo Kopo enables more than 10,000 merchants to accept mobile payments from their customers. As Kopo Kopo considers consumer protection risk areas, they identified key concerns and questions in each which they are working on addressing.
Papayas and Digital Finance: Emerging Consumer Risks in Colombia
The results from recently conducted design workshops with digital financial services clients in Colombia point to simple, yet innovative ideas to help mitigate consumer risks in digital finance.
How Responsible Is Digital Finance? 10 Global Insights
CGAP conducted a Global Pulse Survey among policy makers, financial service providers, consumer advocates and foundations to gauge perceptions of consumer risks within digital financial services.
Mobile Money Users at Center of New GSMA Code of Conduct
The GSMA launched a Code of Conduct for Mobile Money Providers, and already eleven providers have endorsed it. The code is important to ensure that the customer experience is central to the responsible development of mobile money platforms.