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Blog Series

Risks and Opportunities of Digital Finance

Low-income consumers stand to benefit greatly from more accessible and affordable digital financial services (DFS) offerings. But, the opportunities presented by DFS are not without risks, especially when it comes to serving lower-income and less-experienced consumers. This blog series explores how mitigating consumer risks in digital finance can lead to win-win outcomes for consumers, providers, and societies seeking more inclusive financial systems.
mobile charging
Blog
23 July 2015

Smartphone-Led Digital Finance: Three Areas to Watch

The rapid uptake of smartphones stands to enable a transformational opportunity for digital finance, also raises important questions concerning security and privacy.
Expanding-DFB
Blog
14 July 2015

Consumer Risks and Rewards Amid Increased Competition in Kenya

In Kenya, product development and the growth of agent networks are moving in the right direction to provide customers with more options, but we must also remain mindful of the risks these developments pose to customers.
Counting cash
Blog
25 June 2015

Sprint or Limp? Investing In Customer Service to Achieve Success

Investing in first class platforms and agent training can be the difference between providers of digital financial services who "sprint" or "limp" across the finish line.
RDF2
Blog
24 June 2015

Five Ways Providers Can Do Digital Finance Better

A new Focus Note from CGAP recommends five core priorities for digital financial service providers to address to improve the safety, reliability, and performance of their products, channels, and systems.
IMG 9012
Blog
19 June 2015

Seven Customer Risks that Need Attention Now

CGAP’s latest Focus Note identifies seven key risk areas for customers of digital financial services.

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