Smartphone-Led Digital Finance: Three Areas to Watch
The rapid uptake of smartphones stands to enable a transformational opportunity for digital finance, also raises important questions concerning security and privacy.
Consumer Risks and Rewards Amid Increased Competition in Kenya
In Kenya, product development and the growth of agent networks are moving in the right direction to provide customers with more options, but we must also remain mindful of the risks these developments pose to customers.
Sprint or Limp? Investing In Customer Service to Achieve Success
Investing in first class platforms and agent training can be the difference between providers of digital financial services who "sprint" or "limp" across the finish line.
Five Ways Providers Can Do Digital Finance Better
A new Focus Note from CGAP recommends five core priorities for digital financial service providers to address to improve the safety, reliability, and performance of their products, channels, and systems.