Blog Series

What Makes Digital Banking Inclusive? A Look at Emerging Evidence

Digital banks have created new possibilities for financial inclusion, but are digital banks actually reaching low-income customers? A new CGAP working paper, “Inclusive Digital Banking: Emerging Markets Case Studies,” presents emerging evidence suggesting that some digital banks are, in fact, becoming more inclusive. Complementing the findings of this working paper, this blog series further explores some questions including: What common traits are shared by inclusive digital banks? How are these banks leveraging technology to reach low-income customers? What can regulators do to support more inclusive digital banking?