Antonique Koning

Senior Financial Sector Specialist

Antonique Koning has more than 20 years of experience working on a range of topics related to microfinance and financial inclusion and currently serves as CGAP’s Gender Lead. Ms. Koning has expertise in consumer protection and responsible finance, customer centricity and empowerment. She is also involved in CGAP’s member engagement.

Ms. Koning led CGAP’s work on customer protection and value and is a contributor to CGAP’s Customer Centric Guide. She has strong experience in program management and coordination, having led CGAP’s Africa team and managed a Euro 15 million capacity-building program for microfinance actors in Africa, the Caribbean, and the Pacific Islands. Before joining CGAP in 2004, she gained hands-on experience developing and implementing microcredit programs in El Salvador and working with savings banks globally.

Ms. Koning has a Master’s degree in International Trade Management and Policy from the University of Birmingham and a Master’s degree in Applied Economics from the Katholieke Universiteit Leuven. She is based in Belgium, and speaks Spanish, French, and Dutch.

By Antonique Koning

Blog

Women in Rural and Agricultural Livelihoods Facing COVID-19

Women in rural and agricultural livelihoods have been disproportionately impacted by COVID-19. Here is what funders can do to help.
Blog

Financial Consumer Protection: 3 Steps to Better Customer Outcomes

Here are three steps that regulators can take to advance a customer outcomes-based approach to financial consumer protection.
Blog

Teller to Techie: Empowering All Employees to Act on Customer Insights

Sometimes the employees who don’t interact with customers have the greatest impact on the customer experience. Making it easier for all employees to act on customer insights can help companies grow while advancing financial inclusion.
Blog

Using a Gamified Solution to Incentivize Mobile Money Agents

Empowering mobile money agents to provide exceptional customer service can be challenging. In Indonesia, BTPN has an innovative solution that uses gamification.
Blog

Listening to the Voice of the Customer: Social Media and Beyond

Financial services providers can engage customers in new and exciting ways on social media, but call centers and other types of direct interaction still matter.