Based in Belgium, Antonique Koning has more than 20 years of experience working on a range of topics related to microfinance and financial inclusion. She is currently leading CGAP’s work on customer protection and value. Ms. Koning has expertise in customer centricity and empowerment, employee and agent empowerment, and responsible finance. She is also involved in CGAP’s member engagement.
Ms. Koning is a contributor to CGAP’s Customer Centric Guide. She has strong experience in program management and coordination, having led CGAP’s Africa team and managed a Euro 15 million capacity-building program for microfinance actors in Africa, the Caribbean, and the Pacific Islands. Before joining CGAP in 2004, she gained hands-on experience developing and implementing microcredit programs in El Salvador and working with savings banks globally.
Ms. Koning has a Master’s degree in International Trade Management and Policy from the University of Birmingham and a Master’s degree in Applied Economics from the Katholieke Universiteit Leuven. She speaks Spanish, French, and Dutch.