Christopher Blackburn is a CGAP consultant and an expert in mobile telecommunications and financial services in emerging markets. He is a founding partner of MFX and previously worked with Millicom and Vodafone Albania.
COVID-19 has highlighted the importance of rural agent networks in reaching people with badly needed assistance. But the crisis has also exposed agents' vulnerabilities.
Building out rural agent networks isn’t just about harnessing digital innovations. Global experience shows that it’s also about the public and private sectors working together.
A recent CGAP publication identifies six principles for viable agent networks in rural areas. In this post, we look at how where Indonesia stands against these principles.
