Based in Nairobi, Claudia McKay leads CGAP’s work on developing the “digital rails”—or building blocks—necessary for a ubiquitous, efficient, and sustainable digital financial services ecosystem. This includes work aimed at increasing the connectivity between providers with each other (interoperability) and with wider private and public infrastructure as well as between providers and FinTechs that want to leverage their assets and capabilities (open APIs). Since joining CGAP nearly a decade ago, Ms. McKay has worked and published on a wide variety of topics, including the development of large-scale agent networks, the adoption and use of digital financial services by unbanked customers, and effective regulations.
Before joining CGAP, Ms. McKay spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.
Ms. McKay has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.