Claudia McKay

Senior Financial Sector Specialist

Based in Nairobi, Claudia McKay leads CGAP’s work on developing the “digital rails”—or building blocks—necessary for a ubiquitous, efficient, and sustainable digital financial services ecosystem. This includes work aimed at increasing the connectivity between providers with each other (interoperability) and with wider private and public infrastructure as well as between providers and FinTechs that want to leverage their assets and capabilities (open APIs). Since joining CGAP nearly a decade ago, Claudia has worked and published on a wide variety of topics, including the development of large-scale agent networks, the adoption and use of digital financial services by unbanked customers, and effective regulations.

Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.

Claudia has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.

By Claudia McKay

Blog

How Can Financial Services Support Platform Workers?

The important question about platform work isn’t so much whether it is good or bad: it’s whether there are ways to make it better. Here are three reasons why CGAP is looking at how financial services could help improve platform workers' livelihoods.
Research

How to Engage Third Parties with Your Open APIs

This slide deck describes different third-party segments a provider may want to target with APIs and introduces engagement strategies and activities that may be effective with these segments.
Blog

Kenya’s Expansion of G2P Becomes Lifeline During COVID-19 Crisis

Kenya offers higher fees to providers that facilitate digital government-to-person payments in underserved areas. Today, this makes it easier to reach hundreds of thousands of low-income people with assistance during the COVID-19 crisis.
Research

Technology Building Blocks for an Open API Strategy

This slide deck is designed to help business leaders who are not IT specialists learn how to make informed decisions about the technologies supporting their open APIs.
Blog

Beyond Regulations: What’s Driving Mobile Money in Côte d’Ivoire?

Regulations helped spur the recent growth of mobile money in Côte d'Ivoire, but there's more to the story.