Claudia McKay

Senior Financial Sector Specialist

Based in Nairobi, Claudia McKay leads CGAP’s work on developing the “digital rails”—or building blocks—necessary for a ubiquitous, efficient, and sustainable digital financial services ecosystem. This includes work aimed at increasing the connectivity between providers with each other (interoperability) and with wider private and public infrastructure as well as between providers and FinTechs that want to leverage their assets and capabilities (open APIs). Since joining CGAP nearly a decade ago, Ms. McKay has worked and published on a wide variety of topics, including the development of large-scale agent networks, the adoption and use of digital financial services by unbanked customers, and effective regulations.

Before joining CGAP, Ms. McKay spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.

Ms. McKay has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.

By Claudia McKay


Proximity Matters: Improving the Viability of Frontier Agents

Easy access to agents makes people more likely to use digital financial services, but business as usual has left remote communities underserved. Here are some ways governments and providers are expanding agent networks in hard-to-serve areas.

Building Inclusive Payment Ecosystems in Tanzania and Ghana

Across Sub-Saharan Africa, new success stories are playing out, yet little is understood about the approaches many countries in the region have taken to develop inclusive payment ecosystems. CGAP set out to examine pathways to inclusive payment ecosystems in two Sub-Saharan African countries, Tanzania and Ghana, to learn from their experiences.

Banking in the M-PESA Age

This Working Paper explores three approaches banks in Kenya have used to respond to mobile money. While nonbank mobile financial services can fundamentally reshape the financial sector in a developing market, as they have clearly done in Kenya, mobile services need not represent an existential threat to the traditional banking industry.

Interoperability: More Than a Technological Challenge

For most practitioners, interoperability brings to mind the technical tools that allow modern payment systems to work together. CGAP’s new global scan on digital financial services interoperability makes it clear that exchanging payments is about much more than technical connections.