Claudia McKay

Lead, Digital Rails

Claudia McKay heads CGAP’s work that focuses on the components required to build the digital rails for a ubiquitous, efficient, and sustainable digital financial services ecosystem, particularly distribution networks and payment systems. Since joining CGAP a decade ago, Claudia has worked and published on a wide variety of topics, including using human centered design to develop financial solutions, effective regulations and enhancing the livelihoods of platform-based workers through financial services. Claudia has also done extensive work in specific markets to develop inclusive financial ecosystems, particularly in Sub-Saharan Africa.

Claudia has over 15 years of development and financial inclusion experience. Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.

Claudia has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.

By Claudia McKay


How Can Financial Services Support Platform Workers?

The important question about platform work isn’t so much whether it is good or bad: it’s whether there are ways to make it better. Here are three reasons why CGAP is looking at how financial services could help improve platform workers' livelihoods.

How to Engage Third Parties with Your Open APIs

This slide deck describes different third-party segments a provider may want to target with APIs and introduces engagement strategies and activities that may be effective with these segments.

Kenya’s Expansion of G2P Becomes Lifeline During COVID-19 Crisis

Kenya offers higher fees to providers that facilitate digital government-to-person payments in underserved areas. Today, this makes it easier to reach hundreds of thousands of low-income people with assistance during the COVID-19 crisis.

Technology Building Blocks for an Open API Strategy

This slide deck is designed to help business leaders who are not IT specialists learn how to make informed decisions about the technologies supporting their open APIs.

Beyond Regulations: What’s Driving Mobile Money in Côte d’Ivoire?

Regulations helped spur the recent growth of mobile money in Côte d'Ivoire, but there's more to the story.