Claudia McKay

Lead, Digital Rails

Claudia McKay heads CGAP’s work that focuses on the components required to build the digital rails for a ubiquitous, efficient, and sustainable digital financial services ecosystem, particularly distribution networks and payment systems. Since joining CGAP a decade ago, Claudia has worked and published on a wide variety of topics, including using human centered design to develop financial solutions, effective regulations and enhancing the livelihoods of platform-based workers through financial services. Claudia has also done extensive work in specific markets to develop inclusive financial ecosystems, particularly in Sub-Saharan Africa.

Claudia has over 15 years of development and financial inclusion experience. Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.

Claudia has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.

By Claudia McKay


In an Era of Urgent Climate Risk, Does Financial Inclusion Matter?

This year’s World Environment Day theme “Only One Earth” reminds us that this planet is humanity’s only home, with finite resources that we must safeguard. Here, we look not only at who pollutes, but who suffers the impact of climate change most.

Let’s Talk About Resilience

While the need to expand opportunity for the poor has historically animated the financial inclusion community, it is high time we recognize the equally critical role of resilience building and expend similar effort in service of that goal.

MTN Mobile Money Opened APIs – Was It Worth It?

MTN launched open APIs for its mobile money service in 2018. Today, its APIs are being used by over 900 partners to offer everything from pay-as-you-go solar to e-commerce apps — generating revenue and new use cases for financial services.

How Can Financial Services Support Platform Workers?

The important question about platform work isn’t so much whether it is good or bad: it’s whether there are ways to make it better. Here are three reasons why CGAP is looking at how financial services could help improve platform workers' livelihoods.

How to Engage Third Parties with Your Open APIs

This slide deck describes different third-party segments a provider may want to target with APIs and introduces engagement strategies and activities that may be effective with these segments.