Claudia McKay

Lead, Green and Resilient Outcomes

Claudia McKay leads CGAP’s work on strengthening the role that financial services play in achieving green and resilient outcomes, especially for women. This includes financial services for climate resilience and adaptation, including both private and public sector solutions, and with a particular emphasis on the nexus between climate, gender and financial inclusion. This also includes financial services to help vulnerable people cope with the many risks and shocks they face through work in highly fragile countries and on inclusive insurance.  
Since joining CGAP 12 years ago, Claudia has worked and published on a wide variety of topics, including agent networks, human centered design, effective regulations, interoperability, open APIs and enhancing the livelihoods of platform-based workers through financial services. Claudia has also worked extensively in specific markets to develop inclusive financial ecosystems, particularly in Sub-Saharan Africa. 
Claudia has over 20 years of development and financial inclusion experience. Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group. 
Claudia has a Master’s degree in Business Administration from Oxford University’s Saïd Business School. 

By Claudia McKay


In an Era of Urgent Climate Risk, Does Financial Inclusion Matter?

This year’s World Environment Day theme “Only One Earth” reminds us that this planet is humanity’s only home, with finite resources that we must safeguard. Here, we look not only at who pollutes, but who suffers the impact of climate change most.

Let’s Talk About Resilience

While the need to expand opportunity for the poor has historically animated the financial inclusion community, it is high time we recognize the equally critical role of resilience building and expend similar effort in service of that goal.

MTN Mobile Money Opened APIs – Was It Worth It?

MTN launched open APIs for its mobile money service in 2018. Today, its APIs are being used by over 900 partners to offer everything from pay-as-you-go solar to e-commerce apps — generating revenue and new use cases for financial services.

How Can Financial Services Support Platform Workers?

The important question about platform work isn’t so much whether it is good or bad: it’s whether there are ways to make it better. Here are three reasons why CGAP is looking at how financial services could help improve platform workers' livelihoods.

How to Engage Third Parties with Your Open APIs

This slide deck describes different third-party segments a provider may want to target with APIs and introduces engagement strategies and activities that may be effective with these segments.