Claudia McKay heads CGAP’s work that focuses on the components required to build the digital rails for a ubiquitous, efficient, and sustainable digital financial services ecosystem, particularly distribution networks and payment systems. Since joining CGAP a decade ago, Claudia has worked and published on a wide variety of topics, including using human centered design to develop financial solutions, effective regulations and enhancing the livelihoods of platform-based workers through financial services. Claudia has also done extensive work in specific markets to develop inclusive financial ecosystems, particularly in Sub-Saharan Africa.
Claudia has over 15 years of development and financial inclusion experience. Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, including four years as head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group.
Claudia has a Master’s degree in Business Administration from Oxford University’s Saïd Business School.