Denise Dias

Lead Financial Sector Specialist

Denise Dias works primarily for the Policy Pillar at CGAP. She's specialized in prudential and market conduct financial regulation and supervision with focus on digital finance and payments. She has collaborated with CGAP since 2007, both as a consultant and as a staff member, including as manager for Latin America and the Caribbean.

Ms. Dias has over 16 years of experience with policy, regulation and supervision, and has acted as a bank examiner in the Central Bank of Brazil (prudential and market conduct). Prior, she founded and managed an internet marketing business in Brazil, and audited government programs for the Brazilian Ministry of Finance. She also works with other organizations such as the World Bank, GIZ, and Bankable Frontier, and frequently acts as a Program Leader for the Toronto Centre.

Ms. Dias holds an MBA in international banking and finance, an MBA in financial sector economics, and a bachelor’s degree in business. She speaks Portuguese and Spanish.

By Denise Dias


A Guide to Supervising E-Money Issuers

This Guide provides general guidance to emerging markets and developing economies supervisors who are designing proportional approaches to EMI supervision and serves as a reference for drafting or improving EMI supervision manuals in a few specific areas.

RegTech and Digital Finance Supervision: A Leap into the Future

Are digital finance supervisors in emerging markets ready to adapt the latest regulatory compliance technologies?

Why Digital Finance Supervisors Should Automate Data Collection

Today’s technology has made it possible for supervisors to collect massive amounts of granular data from financial services providers – but should they? Yes, but only if they automate data collection.

Data Collection by Supervisors of Digital Financial Services

Digital financial services (DFS) have grown considerably in emerging markets and developing economies, where they are instrumental for financial inclusion. DFS supervision needs to ensure that this expansion happens in a way that facilitates sustained, healthy financial inclusion.

Supervision of Banks and Nonbanks Operating through Agents

This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.