Jayshree Venkatesan has extensive global expertise in developing customer-centric practices for financial services providers. She has worked for more than a decade the private, nonprofit, and academic sectors to expand financial services to low-income and underserved households. At CGAP, Ms. Venkatesan works on developing customer outcomes frameworks that can be adopted by regulators and financial services providers.
Ms. Venkatesan has worked on a report on consumer financial capability for the Center for Financial Inclusion at ACCION. She is currently working on barriers to adopting digital payments at the last mile with Cashless Catalyst. . She also researches issues on customer protection and privacy for Dvara Trust. She is an independent director on the Board of Centrum Microcredit Private Limited, a wholly owned subsidiary of the Centrum Group. Ms. Venkatesan was the chief executive officer and founding member of IFMR Mezzanine Finance (now a part of Dvara Trust), where she was involved in structuring the first Indian mezzanine fund that invested in microfinance institutions.
Ms. Venkatesan holds a Master’s in Business Administration from MDI, Gurgaon, and a Bachelor’s in Mathematics from Mumbai University. She is based in India. She is fluent in Hindi, Tamil, and Kannada.