Juan Carlos Izaguirre

Senior Financial Sector Specialist

Juan Carlos Izaguirre is a senior financial sector specialist working on emerging regulatory and supervisory issues in digital finance and financial consumer protection frameworks focused on customer outcomes. Mr. Izaguirre has over 15 years of regulatory and supervisory experience, primarily in banking, financial inclusion, consumer protection, and deposit insurance. In the past five years, he worked with national, regional, and global actors to develop and adopt guidance that enables financial inclusion while preserving stability, integrity, and consumer protection.

Before joining CGAP, Juan Carlos was a founder of the World Bank’s Global Program on Financial Consumer Protection, where he co-authored Good Practices for Financial Consumer Protection and led technical assistance in Africa, Latin America, East Asia, Eastern Europe, and Central Asia. Previously, he was a prudential and conduct supervisor at the Superintendence of Banking, Insurance, and Private Pensions of Peru.

Juan Carlos has a Master’s degree in International Relations and Public Administration from the Maxwell School of Syracuse University, a Master’s degree in Finance from Universidad del Pacífico of Peru, and a Bachelor’s degree in Economics. He has trained banking and microfinance supervisors at the Toronto Centre, Financial Stability Institute, and Boulder Institute of Microfinance. He is fluent in Spanish.

By Juan Carlos Izaguirre

Blog

Peruvian Authorities Pilot Tool to Improve Consumer Listening

CGAP and Accenture LLP (Accenture) launched a pilot to help Peruvian authorities assess their consumer listening mechanisms and determine the necessary steps to design an integrated financial consumer protection platform.
Research

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

A customer outcomes-based approach to consumer protection focuses on the experiences and results of a customer’s access to and use of financial services, which are consequences of a financial service provider's (FSP) products, delivery, conduct, and practices.
Research

Tool 1: Analysis of Regulatory Reports

Market monitoring can help supervisors identify, understand, and track consumer risks and monitor overall market developments. CGAP's new toolkit provides a range of tools as well as case studies.
Blog

Is It Possible to Estimate Financial Stress Before It Harms Borrowers?

A tool piloted by CGAP and 4G Capital reliably measures changes in borrower behavior to detect financial stress. If stress indicators are found to predict future repayment, the tool could also serve as an early warning system for issues like default.
Blog

Analyzing Social Media to Spot Digital Consumer Credit Risks in India

Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.