Juan Carlos Izaguirre

Senior Financial Sector Specialist

Juan Carlos Izaguirre is a senior financial sector specialist working on emerging regulatory and supervisory issues in digital finance and financial consumer protection frameworks focused on customer outcomes. Mr. Izaguirre has over 15 years of regulatory and supervisory experience, primarily in banking, financial inclusion, consumer protection, and deposit insurance. In the past five years, he worked with national, regional, and global actors to develop and adopt guidance that enables financial inclusion while preserving stability, integrity, and consumer protection.

Before joining CGAP, Juan Carlos was a founder of the World Bank’s Global Program on Financial Consumer Protection, where he co-authored Good Practices for Financial Consumer Protection and led technical assistance in Africa, Latin America, East Asia, Eastern Europe, and Central Asia. Previously, he was a prudential and conduct supervisor at the Superintendence of Banking, Insurance, and Private Pensions of Peru.

Juan Carlos has a Master’s degree in International Relations and Public Administration from the Maxwell School of Syracuse University, a Master’s degree in Finance from Universidad del Pacífico of Peru, and a Bachelor’s degree in Economics. He has trained banking and microfinance supervisors at the Toronto Centre, Financial Stability Institute, and Boulder Institute of Microfinance. He is fluent in Spanish.

By Juan Carlos Izaguirre


Reading Findex With A Consumer Protection Lens

This year, the Findex database provided new information on the quality of customers’ journeys in accessing and using financial services, including some of the risks consumers face, and the outcomes they experience - we break down the numbers.

Growth of Digital Finance in Côte d’Ivoire is Not Without Risks

While digital financial services are driving financial inclusion in Côte d’Ivoire, we are also seeing the emergence of significant consumer risks that will require concerted action from all stakeholders in the digital finance ecosystem to counteract.

Peruvian Authorities Pilot Tool to Improve Consumer Listening

CGAP and Accenture LLP (Accenture) launched a pilot to help Peruvian authorities assess their consumer listening mechanisms and determine the necessary steps to design an integrated financial consumer protection platform.

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

Based on a pilot involving the Financial Sector Conduct Authority and five financial services providers (FSPs) in South Africa, this deck shares lessons on how financial supervisors and FSPs can measure customer outcomes, which reflect the experiences and results of a customer's access to and use of financial services.

Tool 1: Analysis of Regulatory Reports

Market monitoring can help supervisors identify, understand, and track consumer risks and monitor overall market developments. CGAP's new toolkit provides a range of tools as well as case studies.