Staff Directory

Juan Carlos Izaguirre

Senior Financial Sector Specialist

Juan Carlos Izaguirre currently leads CGAP’s responsible digital credit work and provides regulatory/supervisory expertise to CGAP’s responsible digital finance ecosystems and supply-side gender-disaggregated data work. Previously, he led CGAP’s work on digital finance supervision, market monitoring, and outcomes-focused consumer protection. He has over 20 years of experience in digital financial inclusion, consumer protection, deposit insurance, and prudential regulation and supervision. He has worked with authorities and standard setters, including the Basel Committee on Banking Supervision, to develop and adopt responsible financial inclusion policy, regulation, and supervision. He has also led supervision training with Toronto Centre, Digital Frontiers Institute, Financial Stability Institute, and Boulder Institute of Microfinance. 

Before joining CGAP, Juan Carlos co-founded the World Bank’s Global Program on Financial Consumer Protection, where he co-authored Good Practices for Financial Consumer Protection, and led technical assistance for over 20 countries. Previously, he was a prudential and conduct supervisor at Peru's Superintendence of Banking, Insurance, and Private Pensions. 

Juan Carlos holds master’s degrees in international relations and public administration from Syracuse University, and a master’s in finance from Universidad del Pacífico of Peru. He served for ten years on the Board of GLOBE, the World Bank’s resource group for LGBT+ employees and allies.

By Juan Carlos Izaguirre

Blog

Simplicity and Human Touch Ensure Better Customer Outcomes in Microfinance

Do financial institutions’ consumer protection policies actually deliver good outcomes for customers? Traditional frameworks focus on compliance, but emerging approaches reveal the need to measure positive customer experiences and outcomes.
Research

Responsible Digital Credit: Frontier Solutions for Authorities and Providers

CGAP compiles over 160 global initiatives that address consumer risks in digital credit, from overindebtedness to data misuse. Designed for authorities, providers, and support organizations, this Technical Guide offers a roadmap of solutions to build more customer-centric, risk-conscious and responsible digital credit ecosystems.
Blog

How Can Financial Authorities Use Gender Data to Fulfill Diverse Mandates?

As the financial landscape grows more complex, integrating gender into regulatory data will help financial sector authorities fulfill their mandates more effectively, contributing to a more inclusive, responsible, safe, and sustainable financial sector.
Research

Responsible Digital Finance Ecosystem (RDFE): A Conceptual Framework

This framework builds on global and country knowledge to help financial sector authorities and key ecosystem actors strengthen financial consumer protection in the digital era through a holistic ecosystem approach.
Blog

The Stories Behind Late Repayment on Digital Credit in Côte D’Ivoire

Borrowers in Cote D’Ivoire had higher rates of loan non-repayment than those in Kenya and Tanzania, and CGAP wanted to know why. Qualitative research results shed more light on the users’ experience and the possible causes of the late repayments.