Majorie Chalwe-Mulenga

Financial Sector Analyst

Majorie Chalwe-Mulenga works on digital financial services and consumer protection. She helps financial sector actors understand the benefits and risks of digital finance from the customer, policy, and business perspectives to ensure financial services yield positive outcomes for consumers. Majorie has also engaged with funders, global advocacy bodies, and support organizations, to provide guidance and advocate for effective financial inclusion. She also works to deepen CGAP’s engagement in Sub-Saharan Africa.

Before joining CGAP, Majorie worked in the Financial Sector Development Unit and Non-Bank Financial Institutions Supervision Department of the Central Bank of Zambia. She also served as Project Manager and Compliance Manager at First National Bank Zambia, where she led the implementation of the bank’s branchless banking project and Know Your Customer remediation program.

Majorie is a Financial Risk Manager certified by the Global Association of Risk Professionals. She holds a Master of Philosophy Degree in Development Finance from the University of Stellenbosch Business School and a Bachelor of Science in Banking and Finance from the Copperbelt University.

By Majorie Chalwe-Mulenga

Blog

Break the Bias: Evidence Shows Digital Finance Risks Hit Women Hardest

CGAP has identified dozens of consumer risks facing digital financial services users around the world, and emerging evidence suggests women are more at risk than men. Here are some ways to mitigate these risks for women.
Research

The Evolution of the Nature and Scale of DFS Consumer Risks: A Review of Evidence

While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.
Blog

The Evolving Nature and Scale of Consumer Risks in Digital Finance

New consumer risks in digital finance are emerging, especially around data misuse and fraud. Meanwhile, familiar risks like data breaches are speeding up, not slowing down. New approaches to consumer protection are needed.