Mark Flaming

Mark is a development finance specialist with over 25 years of international experience in developing financial institutions, regulatory frameworks and funding market instruments. He is a consultant with IFC and president of Frontier Ventures, providing advisory services to financial service providers, regulatory authorities, socially responsible investors and development agencies working in developing economies. He holds a Master’s degree in International Development from Harvard University.

By Mark Flaming

Research

Business Intelligence: A Bedrock of Successful Digitization in Microfinance

Microfinance institutions that successfully generate value for their business and customers through digitization anchor these efforts in business intelligence. This Technical Note outlines an approach for improving business intelligence with interventions that require minimum or no investment in technology. CGAP also offers a customer dashboard library with detailed instructions for data teams and a tutorial video.
Blog

Pitfalls in MFI Digitization: Getting Bogged Down in Technology

Rushing into technology solutions, without having the institutional capability in place to commercialize them, is a common mistake microfinance institutions make when digitizing. Here's how to avoid this costly misstep.
Research

Digitization in Microfinance: Case Studies of Pathways to Success

This Working Paper takes a unique look at microfinance institution innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization:
Blog

How Does Tech Make a Difference in Digital Banking?

Digital banks have been innovating faster than traditional banks, and the secret to their ingenuity has a lot to do with the agile business cultures made possible by their modern tech stacks.
Research

Inclusive Digital Banking: Emerging Markets Case Studies

What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.