Staff Directory

William Cook

Senior Financial Sector Specialist

Based in Nairobi, William Cook focuses on payments, financial market infrastructure, and digital business models. Before joining CGAP, William held a variety of roles in financial services, including six years with Ernst & Young LLP in the organization’s advisory and audit practices.

By William Cook

Research

Engaging Financial Services Providers in the Context of G2P Choice

This deck aims to help implementers of G2P choice programs in better reaching recipients and achieving program objectives.
Blog

Inclusive CBDCs: Inflated Expectations or A New Productivity?

Where will central bank digital currencies (CBDCs) land on the Gartner Hype Cycle? Are they full of inflated expectations, or a new tool for greater financial inclusion? We explore where CBDCs might provide at least incremental gains.
Blog

Sudan Dispatch: Inclusive Finance in Times of Crisis

Recent fighting in Sudan has turned the economy upside down and displaced thousands. Our latest blog asks what roles financial services are playing in the unfolding crisis, and why? What must happen next for inclusive finance in Sudan?
Research

Starting the Transaction: Payment Initiation and Customer Experience

This technical note is framed to help policymakers and payment system operators understand recent trends in payment initiation and customer experience in making interoperable payments work better for low-income populations.
Research

Instant Payments and Merchants — Pricing Policy Considerations

This technical note helps explain why changes in instant payment pricing are occurring, assesses their impact on market development, and offers suggestions for the path forward.