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Blog Series

Consumer Research for Consumer Protection, 2011

Blog
02 November 2011

Consumer Insights into Disclosure

Disclosure and pricing transparency are important building blocks for countries looking to develop effective consumer protection regimes. They also are of particular importance for low-income populations, who often have lower levels of literacy and numeracy, and limited experience with formal financial products.
Blog
13 October 2011

Financial Safety: In the Eyes of the User and Regulator

The perception that a financial institution is “safe” is perhaps not only a matter of whether it is regulated or solvent, but also whether it offers consumers a consistent, reliable experience.
Blog
28 September 2011

Consumer Protection? Ask the Consumer

The main objective of the diagnostic study undertaken in Senegal in early 2011 was to develop a better understanding of microfinance clients’ protection and suggest possible improvements.
Blog
16 September 2011

What Does Research Tell Us about Consumer Protection?

Recent behavioral research on financial decision-making has demonstrated how we often rely on imperfect information and limited options to decide things like which bank has the best terms, whether we should save now and buy later, or maybe turn that extra cash into an investment.

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